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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Serinus offers a professional solution for alarm and crisis management that is both straightforward and dependable, utilizing every possible communication method to relay information and alerts. Being prepared for worst-case scenarios is crucial, and Serinus has been designed specifically for this need. Whether it’s a lightning strike affecting the data center, regional flooding, or an emergency in the production line, Serinus promptly notifies users about specific events and outlines the expected actions from them. The platform’s diverse tools and functionalities facilitate coordinated communication across various media and platforms among all critical participants, ensuring a swift exchange of information among teams. With Serinus, reaching out to everyone is seamless, as it allows for targeted alerts through all communication means. Alerts can be delivered via voice calls, mobile applications, SMS, or email, with the option to set up multimedia notifications in advance or initiate them on the fly. Moreover, Serinus is designed to integrate effortlessly with a wide array of interfaces, third-party systems, assets, and contacts, making it a highly adaptable platform for crisis management. In this way, organizations can ensure they are always connected and ready to respond effectively in times of need.

Description

Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Serinus

Country

Germany

Website

serinus.de/

Vendor Details

Company Name

SERVICEWARE

Founded

1998

Country

Germany

Website

serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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