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Description
SelfDrvn is Asia's only Employee Experience Tech Vendor. It was included in Gartner's Hype Cycle for Human Capital Management Tech and Digital Workplace, 2018-2025. Our platform combines Analytics, Gamification, and 'Digital Nudges' to increase engagement, learning, collaboration, and performance for your hybrid workforce. A lack of a learning culture impacted the ability of sales agents to advise customers and resulted in lower branch sales. Lack of connectivity between HQ, branches led to difficulties in knowledge sharing and interdepartmental collaboration. Sales growth was affected by the inability to recognize high performers in meaningful ways.
Description
WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$4.20 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
SelfDrvn Entreprise
Founded
2015
Country
Malaysia
Website
www.selfdrvn.com
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/
Product Features
Employee Engagement
Benchmarking
Yes
Cultural Alignment
No
Employee Awards
Yes
Employee Guides
No
Employee Recognition
Yes
Feedback Management
Yes
Goal Management
Yes
Health & Wellness Programs
Yes
Performance Management
Yes
Pulse Surveys
Yes
Gamification
Badge Management
No
Collaboration Tools
No
Contest Management
No
Feedback Management
No
For Call Centers
No
For Developers
No
For Education
No
For Onboarding
No
For Sales
No
Goal Setting / Tracking
No
Leaderboards / Activity Tracking
No
Performance Metrics
No
Rewards Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No