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Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
Description
iToolShare Screen Recorder is a versatile application designed for capturing both video and audio, as well as screen activity, on Windows and Mac devices. This powerful tool allows you to document any on-screen event while maintaining the original quality of both images and sounds. For example, it can be utilized to record various activities such as online videos, Skype conversations, GoToMeeting sessions, gaming experiences, podcasts, webinars, academic lectures, online conferences, and webcam recordings, all in either full-screen mode or a customized size according to your preference.
Additionally, iToolShare Screen Recorder offers the functionality to capture audio from system sound, a microphone, or both, ensuring high-quality sound recordings. This capability makes it possible to record a wide range of audio sources, including music, radio shows, or online audio content, without the need for downloading. The software allows you to save the recorded audio in various formats such as MP3, WMA, AAC, M4A, FLAC, Ogg, and Opus for convenient playback options. Furthermore, it features noise reduction and audio enhancement tools, allowing users to optimize the quality of their recordings effortlessly. You can also conduct a preliminary audio test before starting your recording session to guarantee the clearest output possible.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Freshchat
Yes
Freshdesk
Yes
Help Scout
Yes
Intercom
Yes
Zendesk
Yes
Integrations
Freshchat
No
Freshdesk
No
Help Scout
No
Intercom
No
Zendesk
No
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
$30/Lifetime/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Vendor Details
Company Name
iToolShare
Founded
2011
Country
United Kingdom
Website
itoolshare.com/screen-recorder/
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Product Features
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
