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Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
Description
Enhance your daily communication with Zoom Clips, which comes with Zoom Workplace paid subscriptions. This feature eliminates the hassle of endless messaging by facilitating straightforward communication. With just one click, you can effortlessly record a video, whether it's capturing your screen along with your video, just your screen, or solely your video. After recording, you can watch your video and edit it to refine its quality. Sharing is simple, as you can send your video through email or a shareable link. You also have the option to set permissions on the link to decide who can access your clip. Additionally, you can monitor the number of views your video receives. Engage your audience with emoji reactions and comments that are anchored to specific timestamps. All your video recordings can be easily accessed, viewed, and managed from a single location, allowing you to search by tags or titles for quick retrieval and sharing of previous clips. This tool enables you to provide concise project updates, minimizing unnecessary exchanges. Utilizing screen recording offers a transparent perspective on the projects at hand. Zoom Clips Plus ensures a smooth user experience directly within the Zoom Workplace application, making it a valuable asset for effective communication and collaboration.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Freshchat
Yes
Freshdesk
Yes
Help Scout
Yes
Intercom
Yes
Microsoft Outlook
No
Zendesk
Yes
Zoom
No
Zoom Workplace
No
Integrations
Freshchat
No
Freshdesk
No
Help Scout
No
Intercom
No
Microsoft Outlook
Yes
Zendesk
No
Zoom
Yes
Zoom Workplace
Yes
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
$5.83 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Vendor Details
Company Name
Zoom
Founded
2013
Country
United States
Website
www.zoom.com/en/products/video-recording/
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Product Features
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
