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Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
Description
TunesKit Screen Recorder for both Windows and Mac offers the ability to capture any portion of your desktop display, featuring a variety of functions such as audio recording, webcam integration, video trimming, and the option for scheduled recordings. Whether you aim to document activities like video calls, online meetings, webinars, gaming sessions, product demonstrations, educational lectures, how-to guides, live streams, and beyond, this versatile screen recording tool handles it all with remarkable efficiency and precision. The software allows users to record both screens and webcams concurrently or independently, utilizing its camera overlay feature that lets you reposition and resize your webcam display within the recording interface. Additionally, with a simple click, you can flip or rotate your webcam footage, providing further customization options. Notably, TunesKit Screen Recorder also serves as a comprehensive solution for gamers, making it an ideal choice for capturing and sharing gameplay footage seamlessly. Its user-friendly design ensures that both novice and experienced users can navigate the software effortlessly, enhancing the overall recording experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Freshchat
Yes
Freshdesk
Yes
Help Scout
Yes
Intercom
Yes
Zendesk
Yes
Integrations
Freshchat
No
Freshdesk
No
Help Scout
No
Intercom
No
Zendesk
No
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
$14.95/1-Month/1 PC
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Vendor Details
Company Name
TunesKit
Founded
2016
Country
Hong Kong
Website
www.tuneskit.com/screen-recorder/
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Product Features
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
