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Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
Description
Tipard Screen Capture is a versatile tool that enables you to capture any video, audio, or screen activity on your computer. It offers the flexibility to select the recording dimensions, whether you want to record the entire screen or a specific area tailored to your preference. Additionally, you can opt to capture sound from either the system audio or your microphone, depending on your requirements. The software also provides cursor options, allowing you to highlight clicks or the cursor itself, or both, to enhance your recordings.
Key Features:
1. Capture screen, video, and audio
With Tipard Screen Capture, users can record any activity on their computer screens, including high-quality 4K UHD and HD videos, which can be saved in formats like MP4 or WMV for easy playback. Moreover, it has a mirroring feature that allows you to record your mobile device’s screen seamlessly.
2. Customize video dimensions
This screen recording application lets you choose from various video sizes, including full screen or a custom size that suits your needs. You also have the ability to specify the area you wish to record, providing you with complete control over the output. Furthermore, you can fine-tune the frame rate settings to optimize the quality of your recordings.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Freshchat
Yes
Freshdesk
Yes
Help Scout
Yes
Intercom
Yes
Zendesk
Yes
Integrations
Freshchat
No
Freshdesk
No
Help Scout
No
Intercom
No
Zendesk
No
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
$15/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Vendor Details
Company Name
Tipard Studio
Website
www.tipard.com
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Product Features
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
