Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.

Description

It records screen video, audio, and microphone input simultaneously. This feature is particularly beneficial for capturing desktop activities, producing instructional videos, demonstrating software, or recording gameplay. With its user-friendly interface, anyone can easily record their screen and save the output as video files for sharing with others. The tool allows for full-screen capture, user-specified window selection, and video recording from a camera as well. Additionally, it offers the capability to take screenshots during the recording session. Users can also add both text and image watermarks to their videos. The software enables hotkey configurations for starting, pausing, and stopping recordings conveniently. Furthermore, it includes options for automatic recording and stopping, alongside the ability to record in 4K resolution and at high frame rates on Windows 10. Overall, this versatile tool enhances the recording experience for various purposes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Freshchat Yes 
Freshdesk Yes 
Help Scout Yes 
Intercom Yes 
Zendesk Yes 

Integrations

Freshchat No 
Freshdesk No 
Help Scout No 
Intercom No 
Zendesk No 

Pricing Details

$8/month/user
Free Trial Yes 
Free Version Yes 

Pricing Details

$39.95 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Screendesk

Founded

2022

Country

United Kingdom

Website

screendesk.io

Vendor Details

Company Name

ThunderSoft

Website

www.thundershare.net/screen-recorder/

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Screen Recording

Annotations / Drawing No 
Audio Capture No 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording No 
Screen Capture No 
Speech-to-Text No 
Video Editing No 
YouTube Uploading No 

Product Features

Screen Recording

Annotations / Drawing No 
Audio Capture No 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording No 
Screen Capture No 
Speech-to-Text No 
Video Editing No 
YouTube Uploading No 

Alternatives

Loom Reviews

Loom

Atlassian

Alternatives

1001 Record Reviews

1001 Record

Nero AG
Fast Screen Recorder Reviews

Fast Screen Recorder

FastPCTools Software