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Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
Description
Introducing Supercut, an innovative video messaging and screen-recording solution powered by AI, designed specifically for collaborative teams. This tool allows users to capture videos in stunning 4K resolution and features one-click auto-editing that ensures a polished, professional appearance. Users can customize branded layouts, incorporate call-to-action links, and engage directly on the video timeline through comments or reactions, all while keeping track of viewership and engagement statistics. Its user-friendly interface prioritizes speed, simplicity, and high-quality design. Supercut is compatible with both macOS and Windows, utilizing native code for the best performance and resource efficiency. The platform provides instant sharing options, whether public or private, along with intelligent navigation tools like auto-generated chapters to enhance viewer experience by allowing quick access to important segments of the video. Tailored for design-focused teams, agencies, sales professionals, and support outreach, Supercut empowers users to produce and share exceptional video content efficiently while maintaining brand consistency throughout the process. Its versatility in features makes it an essential tool for modern communication needs.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Flodesk
No
Framer
No
Freshchat
Yes
Freshdesk
Yes
Help Scout
Yes
Intercom
Yes
Perplexity
No
Superlist
No
Visual Electric
No
Window Designer
No
Integrations
Flodesk
Yes
Framer
Yes
Freshchat
No
Freshdesk
No
Help Scout
No
Intercom
No
Perplexity
Yes
Superlist
Yes
Visual Electric
Yes
Window Designer
Yes
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
$15 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Vendor Details
Company Name
Supercut
Country
United States
Website
supercut.ai/
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Product Features
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
