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Average Ratings 33 Ratings
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Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
Description
Capture. Create. Connect.
TechSmith Snagit is a powerful screen capture and recording tool that makes it easier than ever to collect and share information. With intuitive editing features and access to a library of templates, anyone can transform simple captures into professional-quality images, GIFs, and videos.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Box
No
Camtasia
No
Coach's Eye
No
Dropbox
No
Evernote
No
Freshchat
Yes
Freshdesk
Yes
Google Drive
No
Help Scout
Yes
Intercom
Yes
Integrations
Box
Yes
Camtasia
Yes
Coach's Eye
Yes
Dropbox
Yes
Evernote
Yes
Freshchat
No
Freshdesk
No
Google Drive
Yes
Help Scout
No
Intercom
No
Pricing Details
$8/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
$39/year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Vendor Details
Company Name
TechSmith
Founded
1987
Country
United States
Website
www.techsmith.com/snagit/
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Product Features
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
Yes
Collaboration Tools
Yes
File Sharing
Yes
Multi-Screen Recording
Yes
Screen Capture
Yes
Speech-to-Text
No
Video Editing
No
YouTube Uploading
Yes
Video Making
Animation
Yes
Collaboration Tools
Yes
Customizable Branding
No
Drag & Drop
Yes
Media Library
Yes
Privacy Options
No
Social Sharing
Yes
Templates
No
Text Overlay
No
Text to Video
No
Video Capture
Yes
Voice-Over
No
