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Description

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

Description

Trace is a game-changing tool designed to simplify team onboarding, task handovers, and knowledge sharing. Whether you’re documenting workflows or creating how-to guides, Trace captures your actions in real time, converting them into easy-to-follow, visual instructions. With just a click of the “Start Recording” button, Trace quietly tracks your steps and turns them into clear guides that can be shared instantly. The guides always reflect the latest version, ensuring your team has up-to-date information. Customizable with notes, images, and steps, Trace helps you skip repetitive documentation and share knowledge effortlessly, reducing the number of repeat questions and saving valuable time.