Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Shield is an enterprise-grade security suite built to safeguard critical and sensitive data within Salesforce environments. It empowers organizations to proactively defend against internal misuse and external threats while maintaining compliance with evolving privacy regulations. Event Monitoring delivers deep operational insight by capturing over 50 types of system events, including logins, API calls, and report exports. Real-time alerts and transaction security policies help teams respond immediately to suspicious activity. Platform Encryption protects data at rest across fields, files, and attachments, while enabling companies to manage their own encryption keys. Field Audit Trail enhances governance by retaining long-term historical data changes for compliance and investigations. Data Detect scans Salesforce environments to uncover and classify sensitive information using intelligent pattern recognition. These capabilities provide a clear view of who accessed what data and when. Integrated tools like Security Center and Privacy Center further streamline governance and consent management. Salesforce Shield strengthens resilience, reduces risk exposure, and builds trust in AI-driven enterprise operations.
Description
Comprehensive protection against threats and enhanced productivity for both on-site and remote work environments is provided seamlessly. Every interaction with customers is automatically scored and results are delivered to agents promptly. Agents receive customized coaching based on their interactions with customers, which is tailored to help them improve. Continuous capture of webcam images and live video/audio streaming helps detect security threats and productivity issues in real-time. Dynamic risk assessment and vulnerability scanning work to identify potential insider threats before they escalate into significant dangers. All employee activities are documented through video and audio recordings, session captures, immovable logs, and alert systems. Users have the opportunity to connect with their supervisors and peers to exchange valuable insights and motivate one another. Security and productivity-related incidents can be flagged for a streamlined workflow process, ensuring that appropriate measures are taken. Notably, agents benefit from automated note-taking during calls, which is then integrated into the CRM system for easy access. Additionally, workflows can be customized for specific triggered events, enhancing overall operational efficiency. Furthermore, this system not only safeguards the work environment but also fosters a culture of collaboration and continuous improvement.
API Access
Has API
Yes
API Access
Has API
No
Pricing Details
$25 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/platform/shield/
Vendor Details
Company Name
Trendzact
Country
United States
Website
trendzact.com/platform/
Product Features
Data Security
Alerts / Notifications
No
Antivirus/Malware Detection
No
At-Risk Analysis
No
Audits
No
Data Center Security
No
Data Classification
No
Data Discovery
No
Data Loss Prevention
No
Data Masking
No
Data-Centric Security
No
Database Security
No
Encryption
No
Identity / Access Management
No
Logging / Reporting
No
Mobile Data Security
No
Monitor Abnormalities
No
Policy Management
No
Secure Data Transport
No
Sensitive Data Compliance
No
Encryption
Central Policy Enforcement
No
Drag & Drop UI
No
Email Encryption
No
Encryption Key Management
No
Endpoint Encryption
No
File Compression
No
File Encryption
No
Full Disk Encryption
No
Public Key Cryptography
No
Tokenization / Data Masking
No
Product Features
Employee Monitoring
Activity Monitoring
No
Browsing History
No
Email Monitoring
No
Keystroke Recording
No
Productivity Analysis
No
Remote Control
No
Screen Activity Recording
No
Time & Attendance
No
Time Tracking
No