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Description
Reduce expenses and promote effective growth with a customer-centric order management system. Enhance the efficiency of omnichannel order management by providing agents with a consolidated view across all channels, enabling them to effortlessly manage and adjust orders. Streamline orders to optimize for cost, speed, and sustainability through real-time inventory insights. Leverage automation and artificial intelligence to identify the most cost-effective workflows. Cater to demand flexibly with user-friendly tools and top-tier technology and resources. Amplify order volume while decreasing costs through these innovative features. Elevate support levels by consolidating order history and customer data into one accessible view. Enhance customer satisfaction by fulfilling orders more swiftly and economically. Integrate commerce experiences with visibility into real-time inventory management. Further elevate customer service and automation capabilities. Combine the strengths of Order Servicing with Service Cloud to deliver a truly cohesive experience for your customers. Ultimately, save time and boost profitability through efficient omnichannel fulfillment strategies, ensuring that your business remains competitive in a rapidly evolving marketplace.
Description
MW’s XRP WOM is an adaptable platform designed to streamline the order fulfillment process by setting up specific business parameters, validating orders, and applying unique company rules. It offers users the ability to monitor order statuses in real-time and effectively handles a variety of complex exceptions for both regional and global customers. By implementing XRP WOM, organizations can efficiently create and manage orders while also facilitating external portals that connect customers and suppliers to their internal systems, existing enterprise resource planning, and warehouse management systems, such as XRP WMS. The platform supports role-based permissions, allows for order creation through catalog browsing, and features multi-language capabilities along with comprehensive customer and user management options. Users can track orders, view real-time statuses of pending, on-hold, and shipped orders, and maintain visibility into customer order history, while also benefiting from customizable reporting options and the ability to download/upload orders in various formats. Moreover, the flexibility of XRP WOM makes it a powerful tool for businesses looking to enhance their operational efficiency and responsiveness to customer needs.
API Access
Has API
API Access
Has API
Integrations
1440
Canopy
Salesforce
Pricing Details
$0.15 per order
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Country
United States
Website
www.salesforce.com/products/commerce-cloud/ecommerce/order-management/
Vendor Details
Company Name
Meade Willis
Country
United States
Website
meadewillis.com/xrp-web-order-management/
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management