Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Reduce expenses and promote effective growth with a customer-centric order management system. Enhance the efficiency of omnichannel order management by providing agents with a consolidated view across all channels, enabling them to effortlessly manage and adjust orders. Streamline orders to optimize for cost, speed, and sustainability through real-time inventory insights. Leverage automation and artificial intelligence to identify the most cost-effective workflows. Cater to demand flexibly with user-friendly tools and top-tier technology and resources. Amplify order volume while decreasing costs through these innovative features. Elevate support levels by consolidating order history and customer data into one accessible view. Enhance customer satisfaction by fulfilling orders more swiftly and economically. Integrate commerce experiences with visibility into real-time inventory management. Further elevate customer service and automation capabilities. Combine the strengths of Order Servicing with Service Cloud to deliver a truly cohesive experience for your customers. Ultimately, save time and boost profitability through efficient omnichannel fulfillment strategies, ensuring that your business remains competitive in a rapidly evolving marketplace.
Description
Distributed Order Management (DOM) systems have emerged as essential components in the execution of supply chains, particularly for omnichannel fulfillment and various other applications across different industries. These systems enable the automation, optimization, and orchestration of order fulfillment processes by providing detailed visibility into orders, inventory levels, service requirements, costs, and operational constraints. DOM can be understood as a software platform that facilitates integrated planning and execution of fulfillment across diverse supply chain networks that are multi-echelon, multi-node, multi-partner, and multi-channel. In contrast to traditional Order Management Systems (OMS), which focus primarily on order processing, DOM systems emphasize the fulfillment aspect of orders. By leveraging their capabilities, Distributed Order Management determines the most efficient way to source an order, ensuring customer service commitments are met while minimizing total costs or achieving other specific company objectives. Moreover, the adoption of DOM systems can significantly enhance responsiveness and adaptability in an increasingly complex supply chain landscape.
API Access
Has API
No
API Access
Has API
Yes
Pricing Details
$0.15 per order
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Salesforce
Country
United States
Website
www.salesforce.com/products/commerce-cloud/ecommerce/order-management/
Vendor Details
Company Name
Softeon
Founded
1999
Country
United States
Website
www.softeon.com/our-solutions/supply-chain-planning/distributed-order-management
Product Features
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Product Features
Dropshipping
Analytics / Reporting
Yes
Customer Service Management
No
Order Management
Yes
Price Optimization
No
Product Information Management (PIM)
No
Shipment Tracking
Yes
Sourcing Management
No
Supplier Management
Yes
eCommerce Integration
Yes