Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.
Description
Salesforce Agentforce Education is a comprehensive education CRM that combines AI, analytics, and modern SIS functionality in one unified platform. It centralizes constituent data to create a 360-degree view of students, alumni, and supporters. Recruitment and admissions teams can engage prospects with personalized, AI-driven support throughout the enrollment journey. Academic operations benefit from intelligent course search, registration management, and degree planning tools. Student success teams gain advising insights, automated summaries, and proactive case management capabilities. Advancement and alumni relations teams can streamline philanthropic research and donor engagement. Built-in analytics surface trends and performance indicators in real time. The flexible data architecture supports lifelong learner engagement across programs and departments. Integration with products like Data 360, Marketing Cloud, Slack, and Tableau extends collaboration and personalization. Agentforce Education helps institutions improve efficiency, enhance engagement, and drive better educational outcomes.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Collate
Yes
Salesforce
Yes
Attendance Tracker Pro
No
Copilot
No
Docusign
No
Formstack
No
GetFeedback
No
GoFundMe Pro
No
Groove
No
Informatica MDM
No
Integrations
Collate
Yes
Salesforce
Yes
Attendance Tracker Pro
Yes
Copilot
Yes
Docusign
Yes
Formstack
Yes
GetFeedback
Yes
GoFundMe Pro
Yes
Groove
Yes
Informatica MDM
Yes
Pricing Details
$325 per month
Free Trial
Yes
Free Version
No
Pricing Details
$36 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/communications/cloud/
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/education/cloud/
Product Features
Product Features
Admissions and Enrollment
Application Management
Yes
Assessment Management
No
Candidate Management
Yes
Colleges / Universities
No
Evaluation Management
No
Fee Management
No
Financial Aid Management
Yes
Forms Management
No
K-12
No
Recruiting Management
No
Scoring
No
Self Service Portal
No
Alumni Management
Event Management
No
Fundraising Management
Yes
Jobs Board
No
Mailing List Management
Yes
Member Accounts
No
Member Communities
No
Member Directory
No
Member Portal
Yes
Membership Management
Yes
Website Management
No
Higher Education
Admissions Management
Yes
Alumni Management
Yes
Assessment Management
Yes
Curriculum Management
Yes
Faculty / Staff Management
No
Financial Aid Management
No
Fundraising Management
No
Housing Management
No
Scheduling
No
Student Information / Records
Yes
Student Portal
Yes