Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Salesforce Agentforce Automotive is a purpose-built automotive CRM designed for OEMs, retailers, dealers, and captive finance organizations. It brings together driver profiles, vehicle data, and service history into one unified platform. By centralizing information, teams gain complete visibility into every customer interaction across the ownership lifecycle. AI-powered agents deliver real-time alerts, recommendations, and next-best actions directly within workflows. Sales and service teams can proactively engage drivers to resolve issues and enhance satisfaction. The platform streamlines management of leases, warranties, and claims to reduce friction and improve efficiency. Contextual data enables personalized offers, upgrades, and immersive in-vehicle experiences. Integration with Data 360, MuleSoft, Marketing Cloud, and Commerce Cloud expands data activation and engagement capabilities. Built-in automation increases productivity while reducing manual effort. Agentforce Automotive helps automotive organizations accelerate innovation and build long-term brand loyalty.

Description

Incadea is The Automotive Cloud Company. We are a global provider for automotive retail systems. Our global footprint spans more than 100 countries. Our people are focused on delivering unlimited customer satisfaction. Incadea helps its clients improve their market position through the use state-of-the art technology powered by Microsoft Dynamics 365 Business Central. incadea has helped more than 4,000 dealerships from 60 top OEMs transform their businesses and become high performers.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Collate Yes 
OneDealer Platform No 
Salesforce Yes 

Integrations

Collate No 
OneDealer Platform Yes 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Contact Incadea for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/automotive/cloud/

Vendor Details

Company Name

incadea

Founded

2000

Country

Germany

Website

www.incadea.com

Product Features

Automotive CRM

Call Logging No 
Contact Management No 
Customer Support No 
Inventory Management No 
Lease Management No 
List Management No 
Marketing Automation No 
Product Catalog No 
Quotes / Proposals No 
Service Department Management No 
Showroom Management No 
Territory Management No 

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Auto Dealer

Accounting Yes 
Buy-Here-Pay-Here No 
Collections Management Yes 
Contact Database Yes 
Customer Database Yes 
Document Management No 
F&I Management No 
Financing Management Yes 
Form Printing No 
Inventory Management Yes 
Lease Management Yes 
New Car Dealer Yes 
New Car Lot No 
Online Inventory No 
Parts Management Yes 
Sales Management Yes 
Service Department Yes 
Used Car Lot No 
Website Integration Yes 

Automotive CRM

Call Logging No 
Contact Management No 
Customer Support No 
Inventory Management No 
Lease Management No 
List Management No 
Marketing Automation No 
Product Catalog No 
Quotes / Proposals No 
Service Department Management No 
Showroom Management No 
Territory Management No 

Alternatives

Yana Automotive Solution  Reviews

Yana Automotive Solution

Technosoft Automotive

Alternatives

Yana Automotive Solution  Reviews

Yana Automotive Solution

Technosoft Automotive
Pinewood DMS Reviews

Pinewood DMS

Pinewood Technologies PLC
Centra Auto Reviews

Centra Auto

Centra Hub