Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Automotive is a purpose-built automotive CRM designed for OEMs, retailers, dealers, and captive finance organizations. It brings together driver profiles, vehicle data, and service history into one unified platform. By centralizing information, teams gain complete visibility into every customer interaction across the ownership lifecycle. AI-powered agents deliver real-time alerts, recommendations, and next-best actions directly within workflows. Sales and service teams can proactively engage drivers to resolve issues and enhance satisfaction. The platform streamlines management of leases, warranties, and claims to reduce friction and improve efficiency. Contextual data enables personalized offers, upgrades, and immersive in-vehicle experiences. Integration with Data 360, MuleSoft, Marketing Cloud, and Commerce Cloud expands data activation and engagement capabilities. Built-in automation increases productivity while reducing manual effort. Agentforce Automotive helps automotive organizations accelerate innovation and build long-term brand loyalty.
Description
Business Intelligence implementations are only as successful if the implementer is able to understand the customer's business. incadea.bi, a complete vertical solution for automotive market business intelligence, is built on incadea.dms. It provides standardized dashboards and reports, as well as a wide range of automotive KPIs that cover all areas of a dealership. incadea.bi uses Microsoft technology from the back-end to the front-end. Incadea is a Microsoft partner and makes use of the latest technologies such as SQL Server, Integration Services (SQL Analysis Server), SQL Analysis Server, and Azure Cloud services. Our BI solution includes Artificial Intelligence (AI), machine learning capabilities, complex calculations and algorithms combined with Big Data. It is crucial to provide the tools and data necessary to help your management make the right decisions at the right moment to grow your business.
API Access
Has API
No
API Access
Has API
No
Integrations
Collate
Yes
Microsoft 365
No
Microsoft Azure
No
Microsoft Power BI
No
SQL Server
No
Salesforce
Yes
Integrations
Collate
No
Microsoft 365
Yes
Microsoft Azure
Yes
Microsoft Power BI
Yes
SQL Server
Yes
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/automotive/cloud/
Vendor Details
Company Name
Incadea
Founded
2000
Country
Germany
Website
www.incadea.com/solutions/business-intelligence/
Product Features
Automotive CRM
Call Logging
No
Contact Management
No
Customer Support
No
Inventory Management
No
Lease Management
No
List Management
No
Marketing Automation
No
Product Catalog
No
Quotes / Proposals
No
Service Department Management
No
Showroom Management
No
Territory Management
No
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No