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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Agentforce Automotive is a purpose-built automotive CRM designed for OEMs, retailers, dealers, and captive finance organizations. It brings together driver profiles, vehicle data, and service history into one unified platform. By centralizing information, teams gain complete visibility into every customer interaction across the ownership lifecycle. AI-powered agents deliver real-time alerts, recommendations, and next-best actions directly within workflows. Sales and service teams can proactively engage drivers to resolve issues and enhance satisfaction. The platform streamlines management of leases, warranties, and claims to reduce friction and improve efficiency. Contextual data enables personalized offers, upgrades, and immersive in-vehicle experiences. Integration with Data 360, MuleSoft, Marketing Cloud, and Commerce Cloud expands data activation and engagement capabilities. Built-in automation increases productivity while reducing manual effort. Agentforce Automotive helps automotive organizations accelerate innovation and build long-term brand loyalty.

Description

Business Intelligence implementations are only as successful if the implementer is able to understand the customer's business. incadea.bi, a complete vertical solution for automotive market business intelligence, is built on incadea.dms. It provides standardized dashboards and reports, as well as a wide range of automotive KPIs that cover all areas of a dealership. incadea.bi uses Microsoft technology from the back-end to the front-end. Incadea is a Microsoft partner and makes use of the latest technologies such as SQL Server, Integration Services (SQL Analysis Server), SQL Analysis Server, and Azure Cloud services. Our BI solution includes Artificial Intelligence (AI), machine learning capabilities, complex calculations and algorithms combined with Big Data. It is crucial to provide the tools and data necessary to help your management make the right decisions at the right moment to grow your business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Collate Yes 
Microsoft 365 No 
Microsoft Azure No 
Microsoft Power BI No 
SQL Server No 
Salesforce Yes 

Integrations

Collate No 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft Power BI Yes 
SQL Server Yes 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/automotive/cloud/

Vendor Details

Company Name

Incadea

Founded

2000

Country

Germany

Website

www.incadea.com/solutions/business-intelligence/

Product Features

Automotive CRM

Call Logging No 
Contact Management No 
Customer Support No 
Inventory Management No 
Lease Management No 
List Management No 
Marketing Automation No 
Product Catalog No 
Quotes / Proposals No 
Service Department Management No 
Showroom Management No 
Territory Management No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

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