Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Automotive is a purpose-built automotive CRM designed for OEMs, retailers, dealers, and captive finance organizations. It brings together driver profiles, vehicle data, and service history into one unified platform. By centralizing information, teams gain complete visibility into every customer interaction across the ownership lifecycle. AI-powered agents deliver real-time alerts, recommendations, and next-best actions directly within workflows. Sales and service teams can proactively engage drivers to resolve issues and enhance satisfaction. The platform streamlines management of leases, warranties, and claims to reduce friction and improve efficiency. Contextual data enables personalized offers, upgrades, and immersive in-vehicle experiences. Integration with Data 360, MuleSoft, Marketing Cloud, and Commerce Cloud expands data activation and engagement capabilities. Built-in automation increases productivity while reducing manual effort. Agentforce Automotive helps automotive organizations accelerate innovation and build long-term brand loyalty.
Description
Boost your profits with a comprehensive service experience solution designed to enhance every aspect of your dealership. Are you prepared to elevate your dealership's revenue from fixed operations? Foster customer loyalty through a unified service experience platform. Xtime significantly improves customer retention by revolutionizing the ownership experience for automotive manufacturers and service departments at dealerships, leading to higher satisfaction and increased profitability for dealers. This software solution is tailored to provide the experience that consumers seek, focusing on value, convenience, and trust. Xtime has introduced Spectrum, the first fully integrated, cloud-based management software for auto repair shops that empowers dealerships to deliver an exceptional automotive ownership journey, transforming first-time customers into loyal repeat buyers. From the initial interaction to the checkout process and beyond, Spectrum ensures a premium automotive service experience that meets customer expectations while driving the necessary growth for automotive parts and service operations. In an ever-evolving market, embracing such innovative solutions can set your dealership apart from the competition.
API Access
Has API
No
API Access
Has API
No
Integrations
ADAM DMS
No
ActivEngage
No
Autosoft
No
Braintree
No
Brooke.ai
No
CDK Global
No
Collate
Yes
Dealer.com
No
DealerBuilt
No
Dealertrack DMS
No
Integrations
ADAM DMS
Yes
ActivEngage
Yes
Autosoft
Yes
Braintree
Yes
Brooke.ai
Yes
CDK Global
Yes
Collate
No
Dealer.com
Yes
DealerBuilt
Yes
Dealertrack DMS
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/automotive/cloud/
Vendor Details
Company Name
Cox Automotive
Founded
2014
Country
United States
Website
xtime.com
Product Features
Automotive CRM
Call Logging
No
Contact Management
No
Customer Support
No
Inventory Management
No
Lease Management
No
List Management
No
Marketing Automation
No
Product Catalog
No
Quotes / Proposals
No
Service Department Management
No
Showroom Management
No
Territory Management
No
Product Features
Auto Repair
Billing & Invoicing
No
CRM
No
Digital Vehicle Inspections (DVI)
No
Inventory Management
No
Labor Rates
No
Maintenance Scheduling
No
Parts Management
No
Quotes / Estimates
No
Service History
No
VIN Lookup
No
Vehicle Tracking
No
Work Order Management
No