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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SMSEagle, a hardware SMS gateway, allows SMS messages to be sent to a telecommunication carrier directly without using 3rd-party services or the Internet. This is done by using a SIM Card, built-in modules with an external antenna to communicate with a telecommunications operator directly (works like mobile phones). Hardware SMS gateways, also called SMS servers, integrate hardware and software to manage communication. The device provides various methods of integration with external systems such as API, Email to SMS, etc.

Description

Textline serves as a dynamic business messaging platform tailored for contemporary customer support and sales teams. Utilizing business texting provides a rapid, approachable, and convenient way to communicate, making customers feel appreciated and acknowledged. Enhance customer experiences and foster deeper relationships with your clientele. It's clear that customers prefer to text you, so eliminate the waiting times and allow them to reach out anytime and from any location. Our platform facilitates direct, interactive communication, even when managing a high volume of inquiries simultaneously. Recognizing that customer support is a collaborative effort, we designed our platform to promote teamwork and enable your staff to perform at their best. Textline organizes all your conversations and customer data in a single location, allowing you to oversee your team’s activities, streamline processes, and track advancements. Simply set up your phone number and customize your workspace to initiate genuine conversations with numerous customers. By utilizing tools and features crafted for effective collaboration, you can work more efficiently and effectively serve your audience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Zapier Yes 
AdRem NetCrunch Yes 
Aruba ClearPass Yes 
Checkmk Yes 
Cryptshare Yes 
EcoStruxure Yes 
Graylog Yes 
Help Scout No 
LibreNMS Yes 
ManageEngine Applications Manager Yes 
ManageEngine ServiceDesk Plus Yes 
Microsoft Outlook Yes 
Nagios XI Yes 
OpenOTP Security Suite Yes 
Safenet MobilePASS Yes 
Shopify No 
Vonage Business No 
WHMCS Yes 
Zoho CRM Yes 

Integrations

Slack Yes 
Zapier Yes 
AdRem NetCrunch No 
Aruba ClearPass No 
Checkmk No 
Cryptshare No 
EcoStruxure No 
Graylog No 
Help Scout Yes 
LibreNMS No 
ManageEngine Applications Manager No 
ManageEngine ServiceDesk Plus No 
Microsoft Outlook No 
Nagios XI No 
OpenOTP Security Suite No 
Safenet MobilePASS No 
Shopify Yes 
Vonage Business Yes 
WHMCS No 
Zoho CRM No 

Pricing Details

€989
Free Trial Yes 
Free Version No 

Pricing Details

$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Proximus Sp. z o.o.

Founded

2012

Country

Poland

Website

www.smseagle.eu/

Vendor Details

Company Name

Textline

Founded

2016

Country

United States

Website

textline.com

Product Features

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

NPS

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

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