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Description
Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.
Description
We offer complimentary feedback forms in a conversational style, complete with real-time reporting dashboards tailored for significant events involving employees and candidates. Our fully managed custom employee engagement surveys are expertly designed, distributed, and analyzed to provide you with actionable insights. Additionally, we conduct monthly pulse surveys that focus on the key areas of your annual engagement campaigns, providing live visual trend analytics directly on your dashboard. The Reaction forms are accessible to your team through a user-friendly, branded dashboard hub, ensuring consistency with your company's visual identity. You maintain complete control over access to your feedback forms, and sharing just one website address with your staff simplifies the process of locating the necessary forms in one centralized location. Furthermore, your hub's login address remains unchanged, allowing you to confidently share the URL across all company communications, including email templates, letters, and printed starter packs. Our annual engagement campaign services come equipped with user-friendly tools that facilitate data collection and help you transform the results into actionable plans, ensuring that your organization remains focused on continuous improvement and engagement. With our comprehensive solutions, you can effectively monitor and enhance employee satisfaction, ultimately driving a more productive workplace environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Olo
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$846.70 per year
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Service Management Group
Founded
1991
Country
United States
Website
www.smg.com/why-smg
Vendor Details
Company Name
emuHR
Founded
2018
Country
United Kingdom
Website
www.emuhr.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
