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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.

Description

An effective tool for assessing workplace atmospheres, Team Analytics is tailored for small to medium-sized teams, allowing organizations to enhance their work environment using a data-oriented strategy. This user-friendly feedback and reporting system simplifies the process of monitoring fluctuations in employee sentiment and documenting any conflicts that arise within departments. Team members can easily download the app compatible with both Android and iOS devices to provide daily insights about their experiences in the workplace. By gauging employee sentiments regarding aspects such as mood, efficiency, interpersonal relationships, and management concerns, companies can ensure a harmonious office environment. The platform enables real-time monitoring of subtle shifts in team dynamics and reported challenges. Additionally, the Team Analytics dashboard showcases a diverse array of raw data and valuable insights, while features like report scheduling, email alerts, and instant notifications enhance its functionality. Ultimately, this innovative tool empowers organizations to cultivate a more positive and productive workplace culture.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Olo Yes 

Integrations

Olo No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$275 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Service Management Group

Founded

1991

Country

United States

Website

www.smg.com/why-smg

Vendor Details

Company Name

Team Analytics

Founded

2017

Country

Malta

Website

www.team-analytics.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Alternatives

Alternatives

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