Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.
Description
An effective tool for assessing workplace atmospheres, Team Analytics is tailored for small to medium-sized teams, allowing organizations to enhance their work environment using a data-oriented strategy. This user-friendly feedback and reporting system simplifies the process of monitoring fluctuations in employee sentiment and documenting any conflicts that arise within departments. Team members can easily download the app compatible with both Android and iOS devices to provide daily insights about their experiences in the workplace. By gauging employee sentiments regarding aspects such as mood, efficiency, interpersonal relationships, and management concerns, companies can ensure a harmonious office environment. The platform enables real-time monitoring of subtle shifts in team dynamics and reported challenges. Additionally, the Team Analytics dashboard showcases a diverse array of raw data and valuable insights, while features like report scheduling, email alerts, and instant notifications enhance its functionality. Ultimately, this innovative tool empowers organizations to cultivate a more positive and productive workplace culture.
API Access
Has API
No
API Access
Has API
No
Integrations
Olo
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Service Management Group
Founded
1991
Country
United States
Website
www.smg.com/why-smg
Vendor Details
Company Name
Team Analytics
Founded
2017
Country
Malta
Website
www.team-analytics.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Product Features
Employee Engagement
Benchmarking
Yes
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
No
Performance Management
Yes
Pulse Surveys
Yes