Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your business efficiency with our straightforward solution designed specifically for micro and small enterprises. Initially developed in 1999 to cater to the increasing demand for repair services, the SHOficina System has undergone continuous improvements over its 21 years, now standing at its sixth generation. This comprehensive tool allows you to manage essential components such as customer relations, inventory, accounts payable and receivable, contracts, equipment/vehicles, suppliers, and purchases—all within a single platform that consolidates vital information for optimal business operations. Our service order control module is robust, enabling effective management of rendered services, third-party services, and replacement parts, while also accommodating various warranty types, including internal, manufacturer, and extended warranties. Every service order—whether approved, completed, or still in progress—is meticulously archived in our system, providing you with a complete historical record linked to each piece of equipment or vehicle, as well as associated customers, thereby enhancing your operational oversight and customer service capabilities.
Description
Viaduct harnesses its proprietary AI technology to uncover concealed patterns within intricate time series data, allowing asset manufacturers and operators to convert this data into reduced warranty expenditures, minimized downtime, and enhanced customer satisfaction. By detecting anomalies weeks or even months ahead of standard warranty evaluations, Viaduct autonomously differentiates impacted groups based on variables including production batch, assembly line, operational cycle, and environmental conditions. The platform consolidates all connected asset information into a single, organized interface, facilitating automated problem identification, expedited investigations, and forecasting of asset-related risks. By leveraging Viaduct's capabilities, manufacturers and operators can decrease warranty costs by pinpointing underlying quality issues significantly earlier than traditional methods, achieving an average reduction in warranty expenses of 12%. Additionally, they experience a 23% decline in unexpected downtime through AI-based failure prediction and prevention strategies, while also creating tailored maintenance schedules for each asset to optimize performance and reliability. This comprehensive approach not only streamlines operations but also fosters continuous improvement in asset management.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
SHARMAQ
Founded
1980
Country
Brazil
Website
www.sharmaq.com.br/
Vendor Details
Company Name
Viaduct
Country
United States
Website
www.viaduct.ai/
Product Features
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
Yes
Order Management
Yes
Project Management
No
Purchase Order Management
Yes
Purchasing
No
Reporting/Analytics
Yes
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No