Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

S2K eBusiness OnCloud leverages IBM WebSphere Portal technology to deliver a tailored and interactive website experience for your customers, ensuring they have access to the applications and information they require. The platform employs cutting-edge responsive design methods, allowing the website to function seamlessly on any device, thereby facilitating business transactions for your customers whether they are using a desktop or a mobile device. Customers can easily familiarize themselves with various offerings, including product features, pricing, and availability. Furthermore, they can swiftly carry out transactions across different applications and retrieve enterprise data in real-time. Many customers appreciate and favor self-service options over direct human interaction. Utilizing online self-service not only saves valuable time but also enhances accuracy, boosts customer retention, and fosters loyalty. By offering self-service capabilities, your sales team can concentrate on more strategic activities, ultimately driving greater business success. This shift towards self-service channels represents a significant advantage in a competitive landscape, as it meets the evolving needs of customers who prefer convenience.

Description

Enhance the productivity of agents and facilitate seamless self-service options by collecting and disseminating pertinent, current information. By utilizing the SAP Knowledge Central solution from NICE, organizations can optimize support operations and boost customer loyalty through consistent delivery of the latest product and service updates across various platforms. Self-service capabilities can be conveniently accessed via portals, search engines, community forums, and additional channels. Customer service representatives benefit from contextual knowledge support, which aids in delivering efficient service. The solution also features integrated reporting tools that help pinpoint significant customer behaviors and search patterns. With seamless integration into SAP Service Cloud, businesses can achieve rapid resolutions to customer inquiries. By ensuring that clients receive the appropriate information at the right time and place, overall customer satisfaction can be significantly enhanced. Furthermore, creating content that is optimized for search engines will enable the quickest access to vital information. By effectively decreasing contact volumes, customer service efficiency can be markedly improved, ultimately allowing for quicker resolution of customer issues through smart, contextual knowledge management. This approach not only addresses immediate concerns but also fosters long-term customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

MarkMagic
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
SupplyMover

Integrations

MarkMagic
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
SupplyMover

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

VAI

Founded

1978

Country

United States

Website

www.vai.net

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com/products/knowledge-management.html

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

ManageOrders Reviews

ManageOrders

ShopWorks

Alternatives

Enghouse eKMS Reviews

Enghouse eKMS

Enghouse Interactive
RightAnswers Reviews

RightAnswers

Upland Software