Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Transitioning to Rozper’s cloud-based contact center is effortless and brings a multitude of advantages. Enjoy smooth integration along with sophisticated features that enhance customer engagement. A contact center can significantly elevate customer satisfaction, optimize operational processes, and increase customer accessibility. Customers benefit from improved access through various communication channels, while agents experience heightened productivity and streamlined workflows, complemented by precise data collection and analysis. Utilizing AI technology, our solution fosters personalized interactions with clients, further enhancing operational efficiency and cutting down costs through automated processes. Additionally, our platform provides a secure login portal for employee management, enabling you to pinpoint high-performing agents and allocate leads to them effectively, which ultimately drives up your conversion rates and boosts overall performance.
Description
Tryvium is an Experience Orchestration platform that helps enterprises transform customer and employee experiences through intelligent AI agent orchestration.
The platform supports a wide range of enterprise use cases across customer service, IT service management, HR, healthcare, financial services, retail, and other industries where complex service operations demand speed, accuracy, and governance.
Built on leading cloud ecosystems, Tryvium works on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), enabling organizations to deploy AI agent orchestration within their preferred cloud environment.
Our ecosystem is strengthened by strategic partnerships with Microsoft and Amazon, along with collaborations with leading global technology and consulting organizations, including TCS, Wipro, Technossus, and other enterprise IT leaders, helping customers accelerate AI adoption at scale.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
BMC Helix ITSM
No
Booking Master
Yes
Cherwell Software
No
ConverSense
No
Microsoft Teams
No
Salesforce
No
ServiceNow
No
Skype
No
Zendesk
No
e-Saraswati
Yes
Integrations
BMC Helix ITSM
Yes
Booking Master
No
Cherwell Software
Yes
ConverSense
Yes
Microsoft Teams
Yes
Salesforce
Yes
ServiceNow
Yes
Skype
Yes
Zendesk
Yes
e-Saraswati
No
Pricing Details
$9.99 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Rozper
Founded
2011
Website
www.rozper.com
Vendor Details
Company Name
Tryvium
Founded
2020
Country
United States
Website
www.tryvium.ai/
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes