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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Transitioning to Rozper’s cloud-based contact center is effortless and brings a multitude of advantages. Enjoy smooth integration along with sophisticated features that enhance customer engagement. A contact center can significantly elevate customer satisfaction, optimize operational processes, and increase customer accessibility. Customers benefit from improved access through various communication channels, while agents experience heightened productivity and streamlined workflows, complemented by precise data collection and analysis. Utilizing AI technology, our solution fosters personalized interactions with clients, further enhancing operational efficiency and cutting down costs through automated processes. Additionally, our platform provides a secure login portal for employee management, enabling you to pinpoint high-performing agents and allocate leads to them effectively, which ultimately drives up your conversion rates and boosts overall performance.

Description

klink.cloud, an omnichannel platform for customer engagement, streamlines customer service by integrating voice- and non-voice-communication channels, including in-app calling, social media messaging and SMS. It uses conversational AI and bots to automate interactions, and supports virtual numbers around the world. Klink.cloud is ideal for contact centers and businesses looking to improve customer experience. It offers robust CRM, ticket management and detailed reporting, as well as analytics.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ACTIVE Camp & Class Manager
Booking Master
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Pipedrive
Salesforce
Sugar Connect
Zendesk
e-Saraswati

Integrations

ACTIVE Camp & Class Manager
Booking Master
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Pipedrive
Salesforce
Sugar Connect
Zendesk
e-Saraswati

Pricing Details

$9.99 per month
Free Trial
Free Version

Pricing Details

$14.99
2 Agent Seats
Unified Team Inbox
Unlimited Contacts
15,000 Message Monthly
Facebook Messenger
Instagram Channel
LINE OA Channel
Viber Channel
Chat Tags, Chat Notes
Essential Dashboard & Reports
Virtual Phone Number (Add-On)
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Rozper

Founded

2011

Website

www.rozper.com

Vendor Details

Company Name

K-LINK

Founded

2017

Country

Singapore

Website

www.klink.cloud/

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

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