Average Ratings 0 Ratings
Average Ratings 0 Ratings
Similar Products
-
ServoDeskEasy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
-
AteraThe all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!
-
CanfigureCanfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.
-
VivantioVivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.
-
SuperOpsSuperOps is a next-generation, all-in-one PSA-RMM platform designed for ambitious MSPs looking to scale efficiently. Infused with AI-driven intelligence and smart automation, SuperOps offers a comprehensive suite of features, from IT documentation to project management, ensuring MSPs have everything they need in one place. Say goodbye to juggling multiple disconnected tools—SuperOps empowers MSPs to move beyond outdated, fragmented systems with a cloud-native platform built for simplicity and productivity. Experience a seamless, modern solution that streamlines operations and makes managing IT services effortless.
-
NinjaOneNinjaOne automates the hardest parts of IT, empowering more than 20,000 IT teams. By providing deep insights into endpoints, robust security measures, and centralized control, NinjaOne boosts efficiency while safeguarding sensitive data and cutting IT expenses. This comprehensive platform offers a versatile toolkit for managing and securing endpoints, including patch management, mobile device oversight, software distribution, remote support, backup solutions, and more, thanks to its extensive IT and security integrations.
-
BlueFolderElevate your service management to new heights with BlueFolder, the all-in-one solution designed for field service providers, maintenance teams, and support organizations. Streamline your workflows, enhance customer satisfaction, and boost efficiency with our comprehensive suite of features. Effortlessly manage work orders through our intuitive interface, ensuring nothing slips through the cracks. With intelligent dispatch and scheduling tools, optimize resource allocation to minimize downtime and maximize productivity. Build lasting customer relationships using our CRM features, keeping track of interactions and service history for personalized service. Stay connected on the go with our mobile app, enabling real-time collaboration, work order updates, and client communication from anywhere. Take control of assets and equipment and contract management. Simplify financial processes with billing and invoicing features, generating accurate invoices and receiving payments optimizing cash flow to your business. Gain valuable insights into your business performance through customizable reports and analytics. Make informed decisions and identify areas for improvement. BlueFolder seamlessly integrates with other essential tools.
-
AuvikAuvik Network Management is a network management and monitoring software designed to empower IT professionals with deep visibility, automation, and control over their network infrastructure. This innovative platform is trusted by businesses of all sizes to streamline network operations, enhance security, and optimize performance. One of Auvik's standout features is its real-time network mapping and discovery capabilities. It automatically generates interactive, visual maps of your network topology, allowing you to easily identify devices, connections, and potential bottlenecks. This invaluable insight helps in planning and optimizing network architecture for maximum efficiency.
-
Heimdal Endpoint Detection and Response (EDR)Heimdal® Endpoint Detection and Response is our proprietary multi-solution service providing unique prevention, threat-hunting, and remediation capabilities. It combines the most advanced threat-hunting technologies in existence: Heimdal Next-Gen Antivirus, Heimdal Privileged Access Management, Heimdal Application Control, Heimdal Ransomware Encryption Protection, Heimdal Patch & Asset Management, and Heimdal Threat Prevention. With 6 modules working together seamlessly under one convenient roof, all within one agent and one platform, Heimdal Endpoint Detection and Response grants you access to all the essential cybersecurity layers your business needs to protect itself against both known and unknown online and insider threats. Our state-of-the-art product empowers you to quickly and effortlessly respond to sophisticated malware with stunning accuracy, protecting your digital assets and your reputation in the process as well.
-
SendbirdSendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
Description
Richdesk offers a comprehensive software solution for help desk and asset management.
It enables efficient prioritization and assignment of tickets to the appropriate agents while streamlining ticket queues, allowing for the documentation of resolutions that promote knowledge sharing and enhance service quality. The platform empowers both staff and customers to find solutions independently through a guided workflow, online knowledge base, service catalog, and real-time resolution updates. Simplifying routine help desk operations, it automates tasks such as ticket triage, assignment of agents, team notifications, SLA alerts, as well as the use of ticket templates and canned responses. Users can upload, monitor, and manage various asset categories by using customizable configuration item styles, along with maintaining service history. The software also provides agents, teams, and customers with insightful statistics, allows for one-click exports from ticket queues and asset lists, and features an integrated dashboard with a report generator. With all essential service management capabilities consolidated in one platform, Richdesk also includes self-service portals designed to minimize repetitive inquiries. Moreover, its fully-integrated asset management system ensures seamless tracking and organization.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
Integrations
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$15 per user per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Richdesk
Founded
1984
Country
United Kingdom
Website
www.richmondsys.com
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management