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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The PSX Software Edition (PSX SWe) from Ribbon is a centralized and virtualized policy and routing solution tailored for service providers to effectively manage and enhance VoIP services in a variety of network settings. It offers advanced session control for session border controllers (SBCs), media gateways, and call controllers, accommodating a wide range of protocols, including SIP, ENUM, H.323, TDM, SS7/C7, IN/AIN, and IMS. Thanks to its distributed architecture, service providers can set up local instances that improve performance and resilience while still upholding centralized control over policy, routing, and administration, thus removing the complexities of synchronization across multiple locations. Prominent applications feature Least Cost Routing (LCR), Quality of Service (QoS) routing, toll-free number routing, and number translation services, all of which enhance operational efficiency. Moreover, the PSX SWe serves as an IMS Breakout Gateway Control Function (BGCF) and incorporates call validation treatment for STIR/SHAKEN along with Reputation Scoring services, effectively reducing the risk of call spoofing. This multi-faceted approach ensures that VoIP services remain reliable and secure, ultimately benefiting both providers and end-users.

Description

smrtPhone serves as an Agentic Conversation Platform tailored for sales teams utilizing a CRM system. By integrating both your team and trained AI agents, all communications—calls, texts, and follow-ups—are automatically documented in the corresponding CRM record, eliminating the need for manual data entry. The platform features smrtDialer, a powerful integrated dialer that can simultaneously call between one to four lines, ensuring the representative speaks with the first respondent. Additionally, smrtAgents, the AI-driven assistants, manage inbound calls, assess leads, and follow up within a specified timeframe before transferring the conversation to a human representative equipped with complete context. Moreover, it offers SMS/MMS automation, video calling, call recording, AI-generated call summaries, sentiment analysis, interactive voice response (IVR), customizable call workflows, local presence features, number porting, voicemail transcription, and a comprehensive mobile application. The platform seamlessly connects with a variety of CRM systems such as Podio, Salesforce (including Left Main REI), InvestorFuse, Tape, GoHighLevel, Invelo, Realeflow, Carrot, and DataSift, enhancing its versatility. Designed with compliance in mind, it adheres to TCPA, CCPA, CPNI, and STIR/SHAKEN regulations, ensuring that users can operate within legal guidelines. Since its launch in 2017, smrtPhone has continually evolved to meet the needs of dynamic sales teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Web Services (AWS) Yes 
OpenStack Yes 

Integrations

Amazon Web Services (AWS) No 
OpenStack No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$24/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ribbon Communications

Founded

1977

Country

United States

Website

ribboncommunications.com/products/service-provider-products/policy-routing/virtual-policy-and-routing-server

Vendor Details

Company Name

smrtPhone

Founded

2007

Country

United States

Website

www.smrtphone.io

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

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