Average Ratings 11 Ratings
Average Ratings 21 Ratings
Description
ReviewInc is a leader in Business Reputation Management Services. ReviewInc's growing client base includes major international chains, brand-auto dealers, dental, medical and travel, leisure, property managers, retail stores, restaurants legal services, country club owners, and many more. ReviewInc is dedicated to educating business owners about the importance of customer reviews, and managing your online reputation.
Description
vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms.
Avoid departmental silos. They are a productivity killer.
Holistic CRMs are a powerful tool that can improve the efficiency of every business area.
BPMN Engine
This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors.
Artificial Intelligence
Integrated algorithms can make your organization more efficient and effective through:
- automatic tickets, leads classificators
Lead generation chatbot
Chatbot for internal and external support
OCR
vtenext automates marketing, pre-sales, sales, customer service, and project management.
API Access
Has API
Yes
API Access
Has API
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Salesforce
Yes
Facebook
Yes
Google
Yes
Google Calendar
No
Jira Align
No
LinkedIn
Yes
Mailchimp
No
PrestaShop
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Salesforce
Yes
Facebook
No
Google
No
Google Calendar
Yes
Jira Align
Yes
LinkedIn
No
Mailchimp
Yes
PrestaShop
Yes
Pricing Details
39
Our prices are based on location and offer discounts for enterprise accounts
Free Trial
No
Free Version
No
Pricing Details
$24/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ReviewInc
Founded
2012
Country
United States
Website
reviewinc.com/
Vendor Details
Company Name
vtenext
Founded
2006
Country
Italy
Website
www.vtenext.com
Product Features
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
Yes
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
Yes
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
Yes
Templates
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
No
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Employee Communication Tools
Activity / News Feed
No
Audio / Video Conferencing
No
Blogs
No
Chat / Messaging
No
Employee Directory
No
Event Calendar
No
File Sharing
No
Knowledge Management
No
Newsletter Management
No
Surveys & Feedback
No
Event Check In
Attendee Segmentation
No
Badge Printing
Yes
Data Import / Export
No
Data Synchronization
No
Guest List Management
Yes
Guest List Search
No
Lead Capture
Yes
Multi-Event
No
QR Codes
Yes
Reporting/Analytics
Yes
Ticketing
No
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
Yes
Email Management
No
Employee Directory
No
Event Calendar
No
Newsletter Management
Yes
Photo Gallery
No
Social Sharing
No
Survey Management
Yes
Telephony
No
Video Chat
No
Voice Chat
No
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
Yes
White Label
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Team Communication
Activity / News Feed
No
Audio Calls
No
Calendar Management
No
Chat / Messaging
Yes
Discussion Threads
No
File Sharing
Yes
Mobile Access
No
Push Notifications
No
Search
No
Surveys & Feedback
Yes
Task Management
No
Video Conferencing
No
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
Yes
Business Process Automation
Yes
Business Rules Management
Yes
Collaboration
Yes
Process Change Tracking
Yes
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
No
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
Yes
Video Conferencing
Yes
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Event Management
Attendee Management
Yes
Badge Management
Yes
Conferences / Conventions
Yes
Exhibit / Vendor Management
Yes
Gamification
Yes
Room Block Management
No
Social Media Promotion
Yes
Sponsorship Management
No
Surveys & Feedback
Yes
Ticketing
Yes
Volunteer Management
Yes
Weddings / Parties
No
Lead Management
Activity Tracking
Yes
Campaign Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Nurturing
Yes
Lead Scoring
Yes
Lead Segmentation
Yes
Pipeline Management
Yes
Prospecting Tools
Yes
Source Tracking
Yes