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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Align project requirements with the actual availability of teams within Jira using a Forge application tailored for Jira Cloud. This tool integrates organizational structure (including teams and RBS), calendar-driven capacity, a dynamic resource-request workflow that facilitates communication between Project Managers and Team Managers, as well as Jira worklogs and timesheets, comprehensive analytics, and the ability to generate invoice-ready CSV or XLSX exports. All data remains securely within Atlassian Forge, ensuring seamless access and management. This innovative solution enhances project planning and resource allocation, ultimately leading to more efficient team performance.

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Active Directory Yes 
Amazon Web Services (AWS) No 
Atlassian Clover No 
Jira Service Management No 
Microsoft 365 No 
Microsoft Entra ID Yes 
Microsoft Graph Yes 
Microsoft Outlook Yes 
monday AI work platform No 

Integrations

Jira Yes 
Active Directory No 
Amazon Web Services (AWS) Yes 
Atlassian Clover Yes 
Jira Service Management Yes 
Microsoft 365 Yes 
Microsoft Entra ID No 
Microsoft Graph No 
Microsoft Outlook No 
monday AI work platform Yes 

Pricing Details

$2.50 USD/user/month
$2.50 USD per user per month. Free trial available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Be On Time

Website

be-on-ti.me/products/resource-management-for-jira

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Product Features

Resource Management

Capacity Management No 
Data Visualization No 
Demand Forecasting No 
Drag & Drop No 
Employee Scheduling No 
Filtered Search No 
Resource Allocation No 
Skills Tracking No 
Utilization Management No 

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

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