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features
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support

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Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

Description

Most multi-channel resellers run three or four tools: one for orders, one for labels, one for stock, and a spreadsheet to find out what they actually made. Rilk is one system for all of it. Orders from Amazon, Walmart, eBay, Shopify, WooCommerce, Etsy, Back Market, Newegg, Wayfair and Mirakl retailers such as Best Buy and Macy's come into one queue. You rate-shop and buy the label on the order, on your own UPS, FedEx or USPS account or on Rilk's negotiated UPS and FedEx rates, and tracking goes back to the channel. Amazon Buy Shipping and Walmart Buy Shipping are on the same screen. On Pro, stock lives in one pool with warehouses, bins and serials behind it, and quantities push to each channel you switch on. Purchase orders, receiving, kits, returns and FBA/WFS inbound are built in. Payouts from Amazon, Walmart and eBay reconcile automatically; other channels reconcile by importing the retailer's file. Start free: 500 orders a month, no credit card. Pro is $999 a month minimum.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
Shopify
WooCommerce
eBay
BigCommerce
Cdiscount
Etsy
Gmail
Linnworks
Mirakl
PayWhirl
Rithum
SPS Commerce
Walmart

Integrations

Amazon
Shopify
WooCommerce
eBay
BigCommerce
Cdiscount
Etsy
Gmail
Linnworks
Mirakl
PayWhirl
Rithum
SPS Commerce
Walmart

Pricing Details

$33 per month
Free Trial
Free Version

Pricing Details

$0/month
Free: $0/month. One company, first 500 orders a month included, Amazon, Walmart, eBay, Shopify and WooCommerce, shipping labels on your own carrier accounts, rate shopping, orders and product catalog. No credit card to start.

Pro: $999/month minimum, one company. Everything in Free, plus Back Market, Newegg, Etsy, Temu listings and PayWhirl orders; full inventory with warehouses, bins and serials; purchase orders and FBA inbound; bulk shipping, picking and routes; returns, regrading and full reports. One 14-day Pro trial per account, no card on file.

Ultimate: custom pricing, book a call. Everything in Pro, plus Mirakl retailers, SPS Commerce and retailer EDI, multiple companies on one account, advanced analytics and a dedicated customer success manager.

Usage: $0.30 per order shipped, $0.05 per Amazon-fulfilled (FBA) order. Free includes the first 500 orders each month; paid plans bill from order one. Cancelled and unshipped orders are never billed. No per-channel fees on any plan.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Vendor Details

Company Name

Rilk LLC

Founded

2026

Country

Brooklyn, NY, United States

Website

rilk.ai

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

Inventory Management

Rilk manages inventory as a tangible record, detailing the specific warehouse, bin location, quantity, and, for serialized items, the exact unit. It allows for the reception of goods against a purchase order, scanning items into designated bins, relocating them as needed, and conducting physical counts. What sets serialized inventory apart is its unique tracking. Each serial number or IMEI maintains its distinct cost, condition, and historical data, tracing its journey from the original purchase order to the final sale. Any units that are regraded retain their complete history, while returned items are linked back to their original records. Kits and bundles operate as a single SKU, depleting their individual components as they are sold. Each unit's cost is sourced directly from the vendor and purchase orders, enabling precise profit calculations based on actual expenses rather than average costs. Rilk provides comprehensive reports detailing current stock levels, overall stock value, and movement history. It encompasses inventory, warehouses, serial numbers, and purchase orders within its Pro version. However, it does not offer features for demand forecasting or reorder recommendations.

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Multi-Channel eCommerce

Rilk offers a centralized solution that allows you to manage all your retail channels seamlessly, without incurring additional fees for each channel. The free tier includes integrations with major platforms like Amazon, Walmart, eBay, Shopify, and WooCommerce. The Pro version expands your reach by incorporating Back Market, Newegg, Etsy, Temu listings, and PayWhirl transactions. The Ultimate tier takes it a step further, integrating with Mirakl retailers such as Best Buy, Macy's, Kohl's, Saks, Nordstrom, Wayfair, Walmart DSV, as well as enabling retailer EDI through SPS Commerce and Rithum. All orders from these channels are consolidated into a single queue, complete with the respective order number, ship-by date, and buyer's preferred shipping method. Once you ship the order, tracking information is sent back to the original channel. The Pro version allows for quantity management, enabling you to allocate stock from a unified pool to whichever channels you choose, giving you control over your listings. Payouts are streamlined as well; settlements from Amazon, Walmart, and eBay automatically reconcile with your orders, while other platforms can be reconciled by uploading the retailer's remittance file. This way, you have a clear view of the actual payments received for each order, rather than just the listed prices.

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

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