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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The solution fully automates both EDI order processing and manual purchase orders processing and takes care of EDI 850 to 855 to 856. The solution meets all compliance requirements for the pharmaceutical industry. The solution can interact with third-party logistics firms and is fully configured for almost all pharmacies wholesalers and direct buyers. Other companies can also use the solution.

Description

Our mobile-centric platform is designed to empower technicians of all expertise levels to communicate like top-tier professionals. Thanks to our "Least amount of taps" approach, service tickets, purchase orders, job descriptions, and parts details are handled with remarkable ease and efficiency, resulting in an unmatched outcome. The e-ServiceTicket App serves as a comprehensive solution, incorporating optimal features tailored to meet your unique requirements. Created by experts in field service, it simplifies detail management, ensuring quick and efficient operations. With eServiceTicket being a mobile-first solution, it leverages the capabilities of smartphones as all-in-one devices, delivering significant advantages. Additionally, the company web portal enables support staff to effectively oversee customers, jobs, and employees, while the administrative web portal allows company administrators to maintain control over their accounts seamlessly, enhancing overall operational effectiveness. This dual-portal approach ensures that both support and administrative tasks are streamlined, further improving service delivery and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Acumatica Cloud ERP Yes 
QuickBooks Online Yes 

Integrations

Acumatica Cloud ERP No 
QuickBooks Online No 

Pricing Details

$2,000 per company
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Relasoft Solutions

Founded

1996

Country

Canada

Website

www.relasoft.net

Vendor Details

Company Name

eServiceTicket

Founded

2016

Country

United States

Website

e-serviceticket.com

Product Features

EDI

AS2 Applications No 
AS2 Specification Compliance No 
Archiving & Retention No 
Certificate Management No 
Configuration Data Searching No 
Data Format Translator No 
Flexible Licensing No 
Full Logging No 
Labeling No 

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

HVAC

Billing & Invoicing No 
Customer Database No 
Dispatch Management No 
Inventory Control No 
Job Management No 
Maintenance Scheduling No 
Mobile Access No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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