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Description
Refund Retriever identifies problems with your shipments, applies for refunds when applicable, and ensures that the credits are reflected in your account, all while saving you time and requiring no initial investment. Furthermore, we offer alerts regarding possible logistics challenges through comprehensive reports and analytics, along with support in shipping and contract discussions. By doing this, we enhance your shipping operations and help lower your shipping costs. Both FedEx and UPS have guarantees for late deliveries, among other criteria that can lead to refunds. Our solutions operate seamlessly within your logistics framework – meticulously auditing your shipping invoices to uncover any discrepancies that entitle you to reimbursement. Without any upfront fees or the need for alterations to your current shipping practices, our service provides a straightforward way for your business to start reclaiming funds whenever eligible. Ultimately, our approach not only safeguards your investments but also empowers your company to optimize its shipping efficiency effectively.
Description
TIO serves as an intelligent operating system specifically designed for freight forwarders, seamlessly linking your email inbox with your Transportation Management System (TMS) to manage the coordination process: it interprets incoming shipment emails, associates messages with active jobs, and populates TMS records for your team's approval.
TIO efficiently manages each phase of the shipping process, which includes activities such as requesting quotes before booking, authorizing bookings, extracting pre-alerts, staging ISF 10+2, monitoring risks for late freight and detention, dispatching trucks, drafting arrival notices, routing customs documents, matching invoices to rates, and closing lots.
Every record created in the TMS receives a thorough review and must be approved by a designated team member prior to TIO making any entries, ensuring that there are no automatic submissions.
The system is compatible with platforms such as CargoWise, Magaya, Descartes, GoFreight, and any TMS that supports REST or SOAP APIs, and typically, installation can be completed in less than a week for most freight forwarders.
Freight forwarders generally process between 80 to 200 shipments each month, and the manual tasks involved in coordinating between the inbox and TMS—such as reading emails, routing information, re-entering data, and following up—typically take around 8 to 12 minutes for each shipment.
By automating these repetitive tasks, TIO significantly reduces the time spent on manual coordination, allowing teams to focus on more strategic activities.
API Access
Has API
No
API Access
Has API
Yes
Integrations
CargoWise
No
EFT-eCargo
No
GoFreight
No
Magaya CRM
No
Shopify
Yes
eFreight Suite
No
Integrations
CargoWise
Yes
EFT-eCargo
Yes
GoFreight
Yes
Magaya CRM
Yes
Shopify
No
eFreight Suite
Yes
Pricing Details
Our fee is a percentage of successfully disputed and credited refunds.
Free Trial
No
Free Version
No
Pricing Details
Contact for pricing
Pricing is based on shipment volume and team size.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Refund Retriever
Country
United States
Website
www.refundretriever.com
Vendor Details
Company Name
TIOCORE
Founded
2026
Country
United States
Website
tiocore.com
Product Features
Parcel Audit
Auditing & Claim Filing Services
No
Automated Audit
No
Automated Claim Filing
Yes
Carrier Invoice Auditing
Yes
Cost Recovery Reporting
Yes
Data Import
No
Exceptions Management
Yes
Package Analytics
Yes
Predictive Analytics
No
Shipping Monitoring
Yes
Shipping Optimization
Yes
Third Party Management
No
