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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Connect with your stakeholders and share files seamlessly using Redtie, which allows for code-free automation through easy workflows and an API for development. At its core, Redtie operates on SMS protocol, enabling users to send and receive text messages along with attachments. You have the flexibility to schedule messages for future delivery or save them for later. For those who possess some technical expertise, webhooks can be utilized for more advanced integrations. Redtie also offers an automatic archiving feature to ensure that your messages remain compliant with business requirements—just activate it to start archiving. You can attach a variety of media, including documents, images, audio, video, meeting requests, and even NFTs, to your messages. Additionally, Redtie seamlessly integrates with platforms like Gmail, Slack, and Zapier, giving you access to hundreds of other applications. A workspace can be created using Redtie's provided number, or you can choose to connect with your existing provider credentials, fostering a customized messaging experience. This flexibility ensures that businesses of all sizes can leverage Redtie’s capabilities for effective communication.

Description

Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gmail Yes 
Slack Yes 
Google Calendar Yes 
Google Cloud Platform No 
Microsoft Outlook No 
Yahoo! Mail No 
Zapier Yes 

Integrations

Gmail Yes 
Slack Yes 
Google Calendar No 
Google Cloud Platform Yes 
Microsoft Outlook Yes 
Yahoo! Mail Yes 
Zapier No 

Pricing Details

$5 per month
Free Trial No 
Free Version Yes 

Pricing Details

$5 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Redtie

Country

United States

Website

getredtie.com

Vendor Details

Company Name

SharedInbox

Founded

2018

Country

India

Website

sharedinbox.co

Product Features

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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