Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To reduce operational costs, increase visibility, enhance customer experience, and ensure timely delivery of goods, optimize and automate Third-Party Logistics operations. Complete eCommerce readiness, including capabilities such as Rider Management, Cash On Delivery, Liability Management and Returns Management, Franchise Management, Document Tracker, and Document Tracker. A Digital platform that includes CRM, Billing, Customer Portals and real-time integration to Shipping lines will give you a huge cost advantage and improve your customer experience.
Description
Our RMA software is designed to assist small and medium-sized enterprises in managing product returns effectively while prioritizing customer satisfaction. With it, you can monitor returns, access customers' service histories with ease, and gain valuable insights into the reasons behind product returns as well as your team's performance metrics. This all-in-one system consolidates returns tracking, parts requests, testing, reporting, customer information, and more, providing you with a comprehensive view of your returns operations. You will have immediate access to the current status of your return processes, ensuring that both you and your customers remain up-to-date. As your team completes tasks, returns seamlessly progress to the next phase, keeping customers informed at every step. The clarity of the return process is maintained for everyone involved. Furthermore, you can generate detailed reports on testing, cases, returns, parts requests, shipping, and user activity, among other aspects. By filtering data according to specific parameters like date ranges and product categories, you can extract precisely the information you require for informed decision-making. Additionally, this software enhances operational efficiency, ultimately leading to improved customer experiences and satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$29.50 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Ramco Systems
Founded
1993
Country
United States
Website
www.ramco.com/products/logistics-software/
Vendor Details
Company Name
SupportSync
Founded
2015
Country
United States
Website
www.supportsync.com
Product Features
Distribution
Barcoding / RFID
Yes
Import / Export Management
No
Inventory Management
No
Order Management
Yes
Purchasing
No
Returns Management
Yes
Sales Forecasting
No
Shipping Management
Yes
Warehouse Management
Yes
Fleet Management
Dispatch Management
Yes
Employee Management
Yes
Fuel Management
Yes
GPS Tracking
Yes
Incident Reporting
Yes
Inspection Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Mileage Tracking
Yes
Motor Pool
No
Routing
Yes
Tire Management
Yes
VIN Lookup
Yes
Work Order Management
Yes
Freight
3PL
Yes
Barcoding / RFID
Yes
Billing & Invoicing
Yes
Customer Management
Yes
Customer Portal
Yes
Import / Export Management
No
International Forwarders
Yes
LTL Management
Yes
Local Forwarders
Yes
Rate Management
Yes
Shipment Tracking
Yes
Truckload Management
Yes
Warehouse Management
Yes
Waybills
Yes
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
No
Forecasting
No
Inventory Optimization
No
Kitting
Yes
Manufacturing Inventory Management
Yes
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
No
Reorder Management
No
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
No
Warehouse Management
No
Logistics
3PL
Yes
Barcoding / RFID
Yes
CRM
Yes
Container Tracking
Yes
Cross Docking
Yes
Fleet Management
No
Inventory Management
Yes
Order Management
Yes
Purchasing
No
Scheduling
Yes
Shipping Management
Yes
Transportation Management
Yes
Shipping
Air Shipping
Yes
Bills of Lading
Yes
Container Shipping
Yes
Freight Shipping
Yes
Ground Shipping
Yes
Import / Export
No
Ocean Shipping
Yes
Parcel Shipping
Yes
Quotes / Estimates
Yes
Shipment Tracking
Yes
Warehouse Management
Yes
Supply Chain Management
Demand Planning
No
Electronic Data Interchange
Yes
Import / Export Management
No
Inventory Management
No
Order Fulfillment
Yes
Order Management
Yes
Sales & Operations Planning
No
Shipping Management
Yes
Supplier Management
Yes
Transportation Management
Yes
Warehouse Management
Yes
Transportation Management
Billing & Invoicing
Yes
Carrier Management
Yes
Customer Management
Yes
Dispatch Management
Yes
Driver Management
Yes
Fleet / Equipment Management
Yes
Load Management
Yes
Order Management
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Shipment Management
Yes
Trucking
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Driver Management
Yes
Driver Settlements
Yes
Fuel Card Management
No
Fuel Management
No
Load Optimization
Yes
Maintenance Management
Yes
Mileage Tracking
No
Quote Management
Yes
Quotes/Estimates
Yes
Recruiting Management
No
Routing
Yes
Scheduling
Yes
Trip Logs
Yes
Vehicle Management
Yes
Vehicle Tracking
Yes
Warehouse Management
3PL Management
Yes
Barcoding / RFID
Yes
Category Customization
No
Channel Management
No
Demand Planning
No
Inventory Management
Yes
Location Control
Yes
Order Management
Yes
Purchasing
No
Quality Control
Yes
Receiving / Putaway Management
Yes
Returns Management
Yes
Shipping Management
Yes
Work Order
Contract Management
Yes
Customer Database
No
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
Yes
Recurring Appointments
No
Routing
Yes
Scheduling
Yes
Task Management
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
Yes
Forecasting
No
Inventory Optimization
No
Kitting
No
Manufacturing Inventory Management
Yes
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
No
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
No
Warehouse Management
Yes
Retail Management
CRM
Yes
Commission Management
Yes
Email Marketing
Yes
Employee Management
Yes
Loyalty Program
Yes
Mail Order
Yes
Merchandise Management
Yes
Multi-Location
Yes
Order Management
Yes
Purchase Order Management
Yes
Reporting/Analytics
Yes
Returns Management
Yes
eCommerce
No