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features
design
support

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Description

To reduce operational costs, increase visibility, enhance customer experience, and ensure timely delivery of goods, optimize and automate Third-Party Logistics operations. Complete eCommerce readiness, including capabilities such as Rider Management, Cash On Delivery, Liability Management and Returns Management, Franchise Management, Document Tracker, and Document Tracker. A Digital platform that includes CRM, Billing, Customer Portals and real-time integration to Shipping lines will give you a huge cost advantage and improve your customer experience.

Description

Our RMA software is designed to assist small and medium-sized enterprises in managing product returns effectively while prioritizing customer satisfaction. With it, you can monitor returns, access customers' service histories with ease, and gain valuable insights into the reasons behind product returns as well as your team's performance metrics. This all-in-one system consolidates returns tracking, parts requests, testing, reporting, customer information, and more, providing you with a comprehensive view of your returns operations. You will have immediate access to the current status of your return processes, ensuring that both you and your customers remain up-to-date. As your team completes tasks, returns seamlessly progress to the next phase, keeping customers informed at every step. The clarity of the return process is maintained for everyone involved. Furthermore, you can generate detailed reports on testing, cases, returns, parts requests, shipping, and user activity, among other aspects. By filtering data according to specific parameters like date ranges and product categories, you can extract precisely the information you require for informed decision-making. Additionally, this software enhances operational efficiency, ultimately leading to improved customer experiences and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk No 

Integrations

Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$29.50 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ramco Systems

Founded

1993

Country

United States

Website

www.ramco.com/products/logistics-software/

Vendor Details

Company Name

SupportSync

Founded

2015

Country

United States

Website

www.supportsync.com

Product Features

Distribution

Barcoding / RFID Yes 
Import / Export Management No 
Inventory Management No 
Order Management Yes 
Purchasing No 
Returns Management Yes 
Sales Forecasting No 
Shipping Management Yes 
Warehouse Management Yes 

Fleet Management

Dispatch Management Yes 
Employee Management Yes 
Fuel Management Yes 
GPS Tracking Yes 
Incident Reporting Yes 
Inspection Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Mileage Tracking Yes 
Motor Pool No 
Routing Yes 
Tire Management Yes 
VIN Lookup Yes 
Work Order Management Yes 

Freight

3PL Yes 
Barcoding / RFID Yes 
Billing & Invoicing Yes 
Customer Management Yes 
Customer Portal Yes 
Import / Export Management No 
International Forwarders Yes 
LTL Management Yes 
Local Forwarders Yes 
Rate Management Yes 
Shipment Tracking Yes 
Truckload Management Yes 
Warehouse Management Yes 
Waybills Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID No 
Forecasting No 
Inventory Optimization No 
Kitting Yes 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification No 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management No 

Logistics

3PL Yes 
Barcoding / RFID Yes 
CRM Yes 
Container Tracking Yes 
Cross Docking Yes 
Fleet Management No 
Inventory Management Yes 
Order Management Yes 
Purchasing No 
Scheduling Yes 
Shipping Management Yes 
Transportation Management Yes 

Shipping

Air Shipping Yes 
Bills of Lading Yes 
Container Shipping Yes 
Freight Shipping Yes 
Ground Shipping Yes 
Import / Export No 
Ocean Shipping Yes 
Parcel Shipping Yes 
Quotes / Estimates Yes 
Shipment Tracking Yes 
Warehouse Management Yes 

Supply Chain Management

Demand Planning No 
Electronic Data Interchange Yes 
Import / Export Management No 
Inventory Management No 
Order Fulfillment Yes 
Order Management Yes 
Sales & Operations Planning No 
Shipping Management Yes 
Supplier Management Yes 
Transportation Management Yes 
Warehouse Management Yes 

Transportation Management

Billing & Invoicing Yes 
Carrier Management Yes 
Customer Management Yes 
Dispatch Management Yes 
Driver Management Yes 
Fleet / Equipment Management Yes 
Load Management Yes 
Order Management Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Shipment Management Yes 

Trucking

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Driver Management Yes 
Driver Settlements Yes 
Fuel Card Management No 
Fuel Management No 
Load Optimization Yes 
Maintenance Management Yes 
Mileage Tracking No 
Quote Management Yes 
Quotes/Estimates Yes 
Recruiting Management No 
Routing Yes 
Scheduling Yes 
Trip Logs Yes 
Vehicle Management Yes 
Vehicle Tracking Yes 

Warehouse Management

3PL Management Yes 
Barcoding / RFID Yes 
Category Customization No 
Channel Management No 
Demand Planning No 
Inventory Management Yes 
Location Control Yes 
Order Management Yes 
Purchasing No 
Quality Control Yes 
Receiving / Putaway Management Yes 
Returns Management Yes 
Shipping Management Yes 

Work Order

Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments No 
Routing Yes 
Scheduling Yes 
Task Management No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management Yes 

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order Yes 
Merchandise Management Yes 
Multi-Location Yes 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce No 

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