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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RT provides an Automotive Sequencing solution that can function either as standalone software or as a seamlessly integrated module within the RT Locator WMS system. This solution is highly versatile, offering a variety of sequencing methods to cater to different needs. Over the past two decades, RT has consistently enhanced its functionality to better serve its clients. The unique aspect of RT lies in the strong relationships and high service levels maintained with customers. The company is committed to customizing its software to fulfill specific requirements, demonstrating responsiveness to client feedback. Additionally, dynamic store rules can be implemented based on product velocity, designated home locations, and client-defined business criteria. The system also allows for the management of empty trailers and the creation of directed tasks for returnable containers. Furthermore, customer service teams have the capability to monitor drivers' estimated times of arrival (ETAs) and trip histories for all active trips. Historical velocity data can be analyzed over user-defined date ranges, while predicted future velocity and the introduction of new products can be effectively managed. This comprehensive approach ensures that RT remains adaptable and customer-focused.

Description

Establish and execute your returns management and product service procedures swiftly and efficiently. Ensure that you have comprehensive oversight and authority over your service operations. Effortlessly track, assess, and enhance your service processes to boost efficiency. Increase the efficiency of your product service team while significantly cutting down on service response times. Create a customer portal on your website that enables customers to request RMAs, track their progress, submit support tickets, and access a repository of articles and documents. Tailor every element of the returns and service workflow, including data fields, user interfaces, responsibilities, processes, automation, and reporting features. Develop one or multiple processes for various RMA types or distinct product lines and modify them at any time, without requiring coding expertise. Our expertise has successfully assisted numerous manufacturing firms across various sectors with unique product lines in defining and implementing tailored returns and service management tracking systems. By providing versatile and customizable solutions, we empower businesses to adapt quickly to changing market demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce No 
Zendesk No 

Integrations

Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

RT Systems

Website

www.rt-systems.com

Vendor Details

Company Name

Renewity Systems

Founded

2005

Country

Canada

Website

www.renewityrma.com

Product Features

Warehouse Management

3PL Management No 
Barcoding / RFID Yes 
Category Customization No 
Channel Management No 
Demand Planning No 
Inventory Management Yes 
Location Control No 
Order Management No 
Purchasing No 
Quality Control No 
Receiving / Putaway Management Yes 
Returns Management No 
Shipping Management Yes 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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