Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RT provides an Automotive Sequencing solution that can function either as standalone software or as a seamlessly integrated module within the RT Locator WMS system. This solution is highly versatile, offering a variety of sequencing methods to cater to different needs. Over the past two decades, RT has consistently enhanced its functionality to better serve its clients. The unique aspect of RT lies in the strong relationships and high service levels maintained with customers. The company is committed to customizing its software to fulfill specific requirements, demonstrating responsiveness to client feedback. Additionally, dynamic store rules can be implemented based on product velocity, designated home locations, and client-defined business criteria. The system also allows for the management of empty trailers and the creation of directed tasks for returnable containers. Furthermore, customer service teams have the capability to monitor drivers' estimated times of arrival (ETAs) and trip histories for all active trips. Historical velocity data can be analyzed over user-defined date ranges, while predicted future velocity and the introduction of new products can be effectively managed. This comprehensive approach ensures that RT remains adaptable and customer-focused.
Description
Establish and execute your returns management and product service procedures swiftly and efficiently. Ensure that you have comprehensive oversight and authority over your service operations. Effortlessly track, assess, and enhance your service processes to boost efficiency. Increase the efficiency of your product service team while significantly cutting down on service response times. Create a customer portal on your website that enables customers to request RMAs, track their progress, submit support tickets, and access a repository of articles and documents. Tailor every element of the returns and service workflow, including data fields, user interfaces, responsibilities, processes, automation, and reporting features. Develop one or multiple processes for various RMA types or distinct product lines and modify them at any time, without requiring coding expertise. Our expertise has successfully assisted numerous manufacturing firms across various sectors with unique product lines in defining and implementing tailored returns and service management tracking systems. By providing versatile and customizable solutions, we empower businesses to adapt quickly to changing market demands.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RT Systems
Website
www.rt-systems.com
Vendor Details
Company Name
Renewity Systems
Founded
2005
Country
Canada
Website
www.renewityrma.com
Product Features
Warehouse Management
3PL Management
No
Barcoding / RFID
Yes
Category Customization
No
Channel Management
No
Demand Planning
No
Inventory Management
Yes
Location Control
No
Order Management
No
Purchasing
No
Quality Control
No
Receiving / Putaway Management
Yes
Returns Management
No
Shipping Management
Yes
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No