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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The era of advanced enterprise requirements management is here at last. Leveraging the capabilities of Atlassian’s premier software, R4J transforms Atlassian Jira into a comprehensive requirements management solution that thoroughly supports application lifecycle management. If you are looking for a requirements management tool that integrates effortlessly with your current Atlassian Jira setup, R4J serves as a native add-on, enabling seamless collaboration among all stakeholders during the entire product development process. Additionally, it significantly reduces the high costs associated with licensing and maintaining third-party requirements management tools, making it an economical choice for organizations. With R4J, teams can streamline their workflows and enhance productivity, ensuring that projects are completed more efficiently.

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Amazon Web Services (AWS) No 
Atlassian Clover No 
Jira Service Management No 
Jira Work Management Yes 
Microsoft 365 No 
Microsoft Excel Yes 
Microsoft Word Yes 
monday AI work platform No 

Integrations

Jira Yes 
Amazon Web Services (AWS) Yes 
Atlassian Clover Yes 
Jira Service Management Yes 
Jira Work Management No 
Microsoft 365 Yes 
Microsoft Excel No 
Microsoft Word No 
monday AI work platform Yes 

Pricing Details

$10 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ease solutions

Founded

2007

Country

Germany

Website

www.easesolutions.com

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Product Features

Requirements Management

Automated Functional Sizing No 
Automated Requirements QA No 
Automated Test Generation No 
Automated Use Case Modeling No 
Change Management Yes 
Collaboration No 
History Tracking No 
Prioritization No 
Reporting Yes 
Status Reporting No 
Status Tracking Yes 
Summary Reports No 
Task Management Yes 
To-Do List No 
Traceability No 
User Defined Attributes No 

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

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