Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Streamline your commercial network operations by utilizing a secure B2B online store, allowing your clientele to enjoy a seamless eCommerce shopping experience tailored for businesses. This innovative solution enables you to minimize processing and order fulfillment durations while accelerating delivery times. Enhance product accessibility with a comprehensive multimedia catalog featuring images, detailed descriptions, pricing, promotions, specifications, videos, and inventory status. The sales portal significantly reduces the time and costs associated with managing orders through traditional methods like email, WhatsApp, or phone calls. Today's customers demand quick access to information and swift purchasing options, and a B2B online store effectively caters to these needs. Empower your sales agents and representatives by transforming them into autonomous consultants with a versatile tool like Quista's B2B platform. This integrated solution seamlessly connects with your existing ERP software, making it easy to oversee your agents, clients, and sales personnel from any device, whether it's a computer, smartphone, or tablet, thus enhancing overall efficiency in your sales operations. Embrace this transition to modernize your business and meet the evolving demands of your customers.
Description
Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Apple Business Chat
No
Avaya Cloud Office
No
Cisco AnyConnect
No
Google Business Messages
No
Microsoft Dynamics 365
No
Qapla'
Yes
Salesforce
No
iubenda
Yes
Integrations
Amazon Connect
Yes
Apple Business Chat
Yes
Avaya Cloud Office
Yes
Cisco AnyConnect
Yes
Google Business Messages
Yes
Microsoft Dynamics 365
Yes
Qapla'
No
Salesforce
Yes
iubenda
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Quista
Country
Italy
Website
www.quista.it/
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/cobrowse/
Product Features
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No