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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Streamline your commercial network operations by utilizing a secure B2B online store, allowing your clientele to enjoy a seamless eCommerce shopping experience tailored for businesses. This innovative solution enables you to minimize processing and order fulfillment durations while accelerating delivery times. Enhance product accessibility with a comprehensive multimedia catalog featuring images, detailed descriptions, pricing, promotions, specifications, videos, and inventory status. The sales portal significantly reduces the time and costs associated with managing orders through traditional methods like email, WhatsApp, or phone calls. Today's customers demand quick access to information and swift purchasing options, and a B2B online store effectively caters to these needs. Empower your sales agents and representatives by transforming them into autonomous consultants with a versatile tool like Quista's B2B platform. This integrated solution seamlessly connects with your existing ERP software, making it easy to oversee your agents, clients, and sales personnel from any device, whether it's a computer, smartphone, or tablet, thus enhancing overall efficiency in your sales operations. Embrace this transition to modernize your business and meet the evolving demands of your customers.

Description

Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Apple Business Chat No 
Avaya Cloud Office No 
Cisco AnyConnect No 
Google Business Messages No 
Microsoft Dynamics 365 No 
Qapla' Yes 
Salesforce No 
iubenda Yes 

Integrations

Amazon Connect Yes 
Apple Business Chat Yes 
Avaya Cloud Office Yes 
Cisco AnyConnect Yes 
Google Business Messages Yes 
Microsoft Dynamics 365 Yes 
Qapla' No 
Salesforce Yes 
iubenda No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Quista

Country

Italy

Website

www.quista.it/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/cobrowse/

Product Features

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

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