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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

From a customer portal to efficient dispatch management, bulk invoicing, online payments, driver settlements, tracking, AI-assisted routing, and beyond, your customers can seamlessly place new orders via the portal, which are immediately visible on the dispatcher’s screen, eliminating the need for phone calls. The dispatcher’s station oversees and optimizes the essential delivery workflow, ensuring precise scheduling and monitoring of high-value packages in transit. Additionally, drivers utilize mobile applications that relay navigation details back to the office to track delivery milestones and provide final proof of delivery. With features like driver tracking and Service Level Monitors, dispatchers can select the nearest driver to skillfully navigate through congested traffic areas, ensuring timely arrivals. This comprehensive system not only streamlines operations but also enhances overall customer satisfaction through its efficiency and reliability.

Description

The headquarters of iCourier is dedicated to fulfilling all the operational requirements of your office. We equip your business with the essential tools necessary to thrive in today’s fiercely competitive landscape. Our comprehensive suite includes order entry, dispatching, communication, reporting, invoicing, account management, and other vital functionalities, all seamlessly integrated into three intuitive applications. By leveraging cutting-edge technology, we strive to deliver the highest quality software and service, with a strong sense of pride in our work. The Calltaker Desk serves as an exceptionally efficient order entry tool, designed for ease of use; even individuals with basic calltaker experience can quickly begin processing orders. Its integrated mapping interface allows operators to verify address and zoning information with ease. Additionally, the automatic calculation of order pricing and deadlines ensures that your business information is recorded both promptly and accurately. The profile of the calltaker will dictate whether they have the authority to adjust customer discounts, modify order prices, dispatch, or cancel orders, ensuring a clear structure in operations. This level of control and functionality equips businesses to manage their order processes effectively and enhances overall operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Qualikom Canada

Country

Canada

Website

qualikom.com

Vendor Details

Company Name

iCourier

Website

www.icourier.net

Product Features

Courier

Barcode Support Yes 
Billing & Invoicing Yes 
Compensation Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Job Assignment Management Yes 
Label Printing Yes 
Order Entry Yes 
Routing Yes 
Scheduling Yes 

Product Features

Courier

Barcode Support Yes 
Billing & Invoicing Yes 
Compensation Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Job Assignment Management Yes 
Label Printing Yes 
Order Entry Yes 
Routing Yes 
Scheduling Yes 

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