Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your marketing strategy by utilizing engaging interactive quizzes, contests, polls, and a variety of 50 animated games that are designed for high conversion rates. Offer incentives to customers for every interaction and experience they encounter with your brand throughout their entire journey. Seamlessly integrate the platform with your enterprise data tools to eliminate data silos. Qualifio Engage empowers large brands and media organizations to connect with audiences across various digital channels through over 50 interactive formats, including quizzes, contests, surveys, tests, and animated games. The platform is fully compliant with GDPR regulations, allowing for the collection of valuable first- and zero-party data that can be integrated into your current systems for enhanced data analysis. Currently, more than 400 clients across Europe are leveraging Qualifio Engage, making it a trusted solution in the market. By incorporating these interactive elements, you not only enrich customer experiences but also drive deeper engagement with your audience.
Description
The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Analytics
Yes
Mailchimp
Yes
PayPal
Yes
SAP Customer Data Cloud
Yes
Integrations
Google Analytics
No
Mailchimp
No
PayPal
No
SAP Customer Data Cloud
No
Pricing Details
$750 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Qualifio
Founded
2011
Country
Belgium
Website
www.qualifio.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-data/
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
Yes