Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Transforming data into a functional bot takes just minutes. You can effortlessly create, train, and launch an advanced bot by utilizing resources such as FAQ pages, support sites, product manuals, SharePoint documents, or editorial content, all through a user-friendly interface or REST APIs, and there's no need for any coding skills. Whether you want to deploy your bot within teams or on different platforms, you can do so without writing a single line of code. Moreover, you can infuse your bot with personality by incorporating pre-existing chit-chat datasets. The system allows for the extraction of question-answer pairs from various semi-structured content like FAQ pages, support websites, Excel files, SharePoint documents, product manuals, and policies. It's also straightforward to design intricate multi-turn conversations using the QnA Maker portal or REST APIs. You can enhance your ranking model based on insights drawn from your bot's usage and user feedback, ensuring continual improvement. With the QnA Maker service being a hosted model, you have the flexibility to select product tiers that align with your organization’s size and throughput requirements, all while maintaining security within your Azure compliance framework. This comprehensive approach ensures that anyone, regardless of technical background, can harness the power of automated conversational agents.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft SharePoint
Yes
Azure AI Content Safety
Yes
Azure AI Services
Yes
Azure Marketplace
Yes
LUIS
Yes
Microsoft 365
No
Microsoft Azure
Yes
Microsoft Power Apps
No
Microsoft Power BI
No
Microsoft Teams
No
Integrations
Microsoft SharePoint
Yes
Azure AI Content Safety
No
Azure AI Services
No
Azure Marketplace
No
LUIS
No
Microsoft 365
Yes
Microsoft Azure
No
Microsoft Power Apps
Yes
Microsoft Power BI
Yes
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$15 per user per year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.qnamaker.ai/
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No