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Average Ratings 23 Ratings

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Description

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

Description

vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms. Avoid departmental silos. They are a productivity killer. Holistic CRMs are a powerful tool that can improve the efficiency of every business area. BPMN Engine This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors. Artificial Intelligence Integrated algorithms can make your organization more efficient and effective through: - automatic tickets, leads classificators Lead generation chatbot Chatbot for internal and external support OCR vtenext automates marketing, pre-sales, sales, customer service, and project management.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Exchange Yes 
3CX No 
Calabrio Workforce Management Yes 
Google Calendar No 
HubSpot CRM No 
HubSpot Customer Platform No 
Jira Align No 
Mailchimp No 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Nexsign Yes 
Oracle Siebel CRM Yes 
PrestaShop No 
Salesforce No 
Scala Digital Signage Yes 
Shopify No 
SuiteCRM No 
Vtiger CRM No 
Wildix No 
Zimbra No 

Integrations

Microsoft Exchange Yes 
3CX Yes 
Calabrio Workforce Management No 
Google Calendar Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jira Align Yes 
Mailchimp Yes 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Nexsign No 
Oracle Siebel CRM No 
PrestaShop Yes 
Salesforce Yes 
Scala Digital Signage No 
Shopify Yes 
SuiteCRM Yes 
Vtiger CRM Yes 
Wildix Yes 
Zimbra Yes 

Pricing Details

Upon request
Free Trial No 
Free Version No 

Pricing Details

$24/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Qmatic

Founded

1981

Country

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Website

www.qmatic.com

Vendor Details

Company Name

vtenext

Founded

2006

Country

Italy

Website

www.vtenext.com

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database No 
Group Scheduling No 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments No 
Recurring Appointments Yes 
Room Booking Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Event Check In

Attendee Segmentation No 
Badge Printing No 
Data Import / Export No 
Data Synchronization No 
Guest List Management No 
Guest List Search No 
Lead Capture No 
Multi-Event No 
QR Codes Yes 
Reporting/Analytics No 
Ticketing Yes 

Patient Management

Admissions Management Yes 
Bed Management No 
Discharge Management No 
Historical Reporting Yes 
Patient Flow Management Yes 
Patient Location Tracking No 
Patient Monitoring Yes 
Real Time Reporting Yes 
Waiting Time Tracking Yes 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders Yes 
SMS Messaging Yes 

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys Yes 
Dashboard Yes 
For Banks Yes 
For Government Yes 
For Healthcare Yes 
For Restaurants No 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Registration

Activity Registration No 
Attendance Management No 
Badge Management No 
Calendar Management No 
Class Registration No 
Contact Management No 
Event Registration No 
Form Builder No 
Group Registration No 
Marketing Management No 
Online Registration No 
Onsite Registration No 
Payment Processing No 
Refund Automation No 
Self Check-In No 
Surveys & Feedback No 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management No 
ID Scan Yes 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking No 
Watch List No 

Waitlist

Alerts/Notifications No 
Customer Database No 
For Restaurants No 
Prioritization No 
Public Waitlist No 
Reporting & Statistics No 
Self Check-in No 
Waiting Time Tracking No 
Waitlist Status Tracking No 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management No 

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Event Management

Attendee Management Yes 
Badge Management Yes 
Conferences / Conventions Yes 
Exhibit / Vendor Management Yes 
Gamification Yes 
Room Block Management No 
Social Media Promotion Yes 
Sponsorship Management No 
Surveys & Feedback Yes 
Ticketing Yes 
Volunteer Management Yes 
Weddings / Parties No 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking Yes 

Alternatives

Alternatives