Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Unlock a world of insights with QPoint Survey, the ultimate tool for crafting engaging and interactive forms, surveys, and quizzes. Designed for professionals across industries, QPoint Survey simplifies the data collection process with its user-friendly platform, allowing for the creation of visually appealing and functional forms. Ideal for various applications, including market research, customer feedback, and employee engagement, QPoint ensures every survey resonates with your audience. With customizable templates and advanced analytics, QPoint Survey not only collects data but transforms it into actionable insights, helping you make informed decisions. Trusted worldwide, QPoint Survey is where data meets innovation, making every interaction and response pivotal in shaping strategic decisions.
Description
The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Zapier
No
Pricing Details
20€ per month
Free plan includes Branch Logic, Conditional Logic, Skip Logic and Display Rules
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Q-bit d.o.o.
Founded
2013
Country
Croatia
Website
qpointsurvey.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-data/
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
No
Site Intercept Survey
No
Skip Logic
Yes
Supports Audio / Images / Video
Yes