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features
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Description

Enhance your Genesys Contact Center by incorporating social media and digital messaging with PureSocial, a cloud solution designed to provide a fully omnichannel experience. This integration allows you to broaden the functionality of your existing Contact Center significantly. By leveraging advanced features, you can elevate customer satisfaction and boost agent efficiency. With PureSocial, you can seamlessly add platforms like Twitter, Facebook, Instagram, YouTube, LinkedIn, Messenger, SMS, and WhatsApp in under a day, all with just a few simple clicks within your Genesys Cloud environment. This swift integration empowers your organization to stay connected with customers across various channels, ensuring a modern and responsive communication strategy.

Description

The ultimate omnichannel message solution that combines 25 business messengers, social media, and other platforms in one chat center. It also provides a customer relationship management system powered by automation so you can boost your sales and customer support performance using the same resources.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Facebook
Facebook Messenger
Instagram
WhatsApp
Bitrix24
Discord
Genesys Cloud CX
Kommo
LinkedIn
Telegram
Vtiger CRM
X (Twitter)

Integrations

Facebook
Facebook Messenger
Instagram
WhatsApp
Bitrix24
Discord
Genesys Cloud CX
Kommo
LinkedIn
Telegram
Vtiger CRM
X (Twitter)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$7 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sixbell

Founded

1989

Country

Chile

Website

www.puresocial.cx/en/

Vendor Details

Company Name

Umnico

Founded

2018

Website

umnico.com

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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