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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Pubble is a user-friendly customer support application designed to streamline communication between teams and their clients. With Pubble, you can engage in real-time conversations directly on your website, providing the option for live chats or responding at your convenience. It efficiently notifies customers through push notifications, emails, or SMS to keep them updated. The Pubblebot offers quick responses to frequently asked questions, ensuring efficiency in handling inquiries. Additionally, Pubble's mobile applications allow you to manage customer questions anytime, anywhere, and also facilitate the delegation of tasks to team members. This versatility makes Pubble an essential tool for enhancing customer service.

Description

Enables the text functionality for established landline phones, encompassing both toll-free and standard numbers. It features automatic responses like "we are currently closed and will return your message soon," along with quick replies derived from pre-set customer service responses. Conversations can be designated to a specific agent group or an individual, allowing for organized communication. The system accommodates interactions ranging from one-on-one chats to broadcast messages sent to a customer distribution list. Furthermore, it includes the ability to forward messages directly to your email inbox and mobile messaging applications, where you can also respond seamlessly. This comprehensive support enhances customer engagement while streamlining communication processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Slack Yes 
Teamwork Desk Yes 

Integrations

Facebook No 
Slack No 
Teamwork Desk No 

Pricing Details

€50 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$78 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pubble

Founded

2012

Country

United States

Website

www.pubble.io

Vendor Details

Company Name

Textology

Founded

2015

Country

United States

Website

www.textology.co

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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