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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

ProVantage Software empowers law firms to enhance efficiency and reduce direct operational expenses by utilizing a scalable cloud infrastructure that effectively manages and safeguards data, enabling staff to work remotely from any location. The time and billing software serves as a vital component of any legal practice, making it essential for firms to maximize their investment in this area. If your firm is not fully benefitting from its time and billing solutions, consider exploring the capabilities of the ProVantage® Suite. One of its standout features is the ProVantage Entity database, which efficiently stores detailed information about individual and corporate clients, ongoing matters, employees, vendors, and their interconnections. This advanced system allows users to conduct intricate queries and analyses that traditional relational information systems cannot accommodate, ultimately facilitating a comprehensive assessment of the overall influence—both direct and indirect—of specific clients on the firm's revenue and profitability. By leveraging these insights, firms can make more informed strategic decisions to drive growth and success in a competitive market.

Description

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

8x8 Contact Center No 
ADP Workforce Now No 
Amazon API Gateway No 
Aspect No 
Avaya Experience Platform No 
Cisco CX Cloud No 
Five9 No 
Kaleris No 
Paylocity No 
RingCentral RingCX No 
Salesforce No 
Zendesk No 

Integrations

8x8 Contact Center Yes 
ADP Workforce Now Yes 
Amazon API Gateway Yes 
Aspect Yes 
Avaya Experience Platform Yes 
Cisco CX Cloud Yes 
Five9 Yes 
Kaleris Yes 
Paylocity Yes 
RingCentral RingCX Yes 
Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ProVantage Software

Country

United States

Website

provantagesoftware.com/provantage-suite/

Vendor Details

Company Name

Pipkins

Founded

1983

Country

United States

Website

www.pipkins.com

Product Features

Law Practice Management

Billing & Invoicing Yes 
CRM Yes 
Calendar Management No 
Client Portal No 
Conflict Management Yes 
Contract Management No 
Document Management No 
Email Management No 
Legal Case Management Yes 
Task Management No 
Time Tracking Yes 
Trust Accounting Yes 

Legal Billing

Accounting Management Yes 
Automatic Billing No 
Calendar Management No 
Case Management No 
Client Portal Yes 
Document Management No 
Expense Tracking Yes 
Time Tracking Yes 

Product Features

Employee Scheduling

Appointment Management No 
Automated Scheduling Yes 
Calendar Management No 
Employee Database No 
Group Scheduling Yes 
Messaging No 
Mobile Access No 
Payroll Management No 
Reporting/Analytics Yes 
Resource Management No 
Schedule Distribution Yes 
Scheduling Yes 
Shift Scheduling Yes 
Shift Swapping Yes 
Time Clock Yes 
Time Tracking Yes 
Vacation / Leave Tracking Yes 

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management No 
Employee Lifecycle Management Yes 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management Yes 
Quality Management No 
Real-time Guidance Yes 
Reporting Yes 
Speech Analytics No 
Surveying No 
Workforce Management Yes 
eLearning No 

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