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Description
ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.
Description
WebWorks enhances the value of your product by streamlining the publishing process, allowing more time for enriching the documentation provided to your clients. The One-Click Publishing method is the ideal solution for documentation publishing due to its efficiency and precision. It encompasses three main phases: create, generate, and deliver. This straightforward workflow is designed to be agile, adaptable, and smart, enabling you to concentrate more on crafting your message rather than the intricacies of publishing. Through ePublisher, One-Click publishing is facilitated by a customizable template known as ePublisher Stationery. This stationery contains a series of guidelines that outline the entire publishing procedure. After it is designed and saved, this stationery can be easily shared among team members to lighten the workload. Moreover, with ePublisher Designer, you have the flexibility to tailor your stationery to meet your specific publishing requirements, making it the quickest and most scalable solution for producing ready-to-use document sets. Ultimately, this streamlined process not only boosts productivity but also enhances the overall quality of the documentation.
API Access
Has API
API Access
Has API
Integrations
Google Analytics
Adobe Document Cloud
Freshdesk
Jira
Jira Work Management
LiveChat
Microsoft Word
Noxum Publishing Studio
Olark
Salesforce Essentials
Integrations
Google Analytics
Adobe Document Cloud
Freshdesk
Jira
Jira Work Management
LiveChat
Microsoft Word
Noxum Publishing Studio
Olark
Salesforce Essentials
Pricing Details
$6 per user per month
Free Trial
Free Version
Pricing Details
$25 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofs.com
Vendor Details
Company Name
WebWorks
Founded
1992
Country
United States
Website
www.webworks.com/Products/ePublisher/
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support