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Description
ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.
Description
Every team member has the ability to scrutinize processes and propose changes independently within the system. This fosters a collaborative environment where processes can be continually refined through a continuous improvement process (CIP). By engaging all individuals, you effectively embed best practices within your organization, transforming the outdated quality management manual into a dynamic, interactive platform. With easy access through a web browser, your entire team can retrieve information from the system at their convenience, regardless of location. There’s no need for installation, as wikis operate entirely online. The benefits provided by your management system far outweigh the documentation efforts involved, with users typically interacting with the wiki system up to 100 times each month! Q.wiki becomes your organization’s essential reference guide. This web-based management software offers quick access to solutions for all daily work inquiries, allowing you to view all process descriptions, work instructions, and related documents effortlessly through your browser. Embracing this system not only enhances productivity but also encourages a culture of shared knowledge and accountability within the team.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Tidio
Wufoo
Zendesk
Integrations
Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Tidio
Wufoo
Zendesk
Pricing Details
$6 per user per month
Free Trial
Free Version
Pricing Details
€50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofs.com
Vendor Details
Company Name
Modell Aachen
Founded
2009
Country
Germany
Website
www.modell-aachen.de/en/interactive-management-software-qwiki
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support