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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Streamline cumbersome network tasks by utilizing artificial intelligence for IT operations (AIOps) alongside machine learning techniques, resulting in a remarkable 99% reduction in network trouble tickets. Transition outdated routers to smart, lightweight devices at branch locations and incorporate integrated 5G and SD-branch functionalities to minimize the need for manual and time-consuming branch setups. Enhance branch security with our effective cloud-based security services that utilize machine learning for proactive threat prevention. Take advantage of Palo Alto Networks CloudBlades, an API-driven platform, to seamlessly integrate vital services into your branch without causing any service interruptions. By simplifying networking operations and automating issues before they arise, you can significantly improve efficiency with AIOps and machine learning. Furthermore, benefit from the most comprehensive SASE solution that combines security and SD-WAN, allowing for easy integration of additional services through the CloudBlades API platform, thereby ensuring top-tier security measures are inherently applied to your branches. This approach not only optimizes your network infrastructure but also enhances overall operational resilience.

Description

WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autonomous Digital Experience Management (ADEM) Yes 
Azure Marketplace Yes 
Prisma Access Yes 
Prisma SASE Yes 

Integrations

Autonomous Digital Experience Management (ADEM) No 
Azure Marketplace No 
Prisma Access No 
Prisma SASE No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Palo Alto Networks

Founded

2005

Country

United States

Website

www.paloaltonetworks.com/sase/sd-wan

Vendor Details

Company Name

Auriga

Country

United States

Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Product Features

SD-WAN

Application Delivery Control No 
Centralized Orchestration No 
Dynamic Path Selection No 
Multi-Cloud Management No 
Policy-based Management No 
VPN No 
WAN Optimization No 
Zero-Touch Provisioning No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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