Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Streamline cumbersome network tasks by utilizing artificial intelligence for IT operations (AIOps) alongside machine learning techniques, resulting in a remarkable 99% reduction in network trouble tickets. Transition outdated routers to smart, lightweight devices at branch locations and incorporate integrated 5G and SD-branch functionalities to minimize the need for manual and time-consuming branch setups. Enhance branch security with our effective cloud-based security services that utilize machine learning for proactive threat prevention. Take advantage of Palo Alto Networks CloudBlades, an API-driven platform, to seamlessly integrate vital services into your branch without causing any service interruptions. By simplifying networking operations and automating issues before they arise, you can significantly improve efficiency with AIOps and machine learning. Furthermore, benefit from the most comprehensive SASE solution that combines security and SD-WAN, allowing for easy integration of additional services through the CloudBlades API platform, thereby ensuring top-tier security measures are inherently applied to your branches. This approach not only optimizes your network infrastructure but also enhances overall operational resilience.
Description
WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Autonomous Digital Experience Management (ADEM)
Yes
Azure Marketplace
Yes
Prisma Access
Yes
Prisma SASE
Yes
Integrations
Autonomous Digital Experience Management (ADEM)
No
Azure Marketplace
No
Prisma Access
No
Prisma SASE
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Palo Alto Networks
Founded
2005
Country
United States
Website
www.paloaltonetworks.com/sase/sd-wan
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/
Product Features
SD-WAN
Application Delivery Control
No
Centralized Orchestration
No
Dynamic Path Selection
No
Multi-Cloud Management
No
Policy-based Management
No
VPN
No
WAN Optimization
No
Zero-Touch Provisioning
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No