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support

Description

Utilize your organization's knowledge repositories, seek information within Slack, and delve into previous discussions to swiftly uncover necessary insights. Pragma not only uncovers and organizes vital organizational knowledge that might be concealed or dispersed across various platforms but also ensures that you can access it effortlessly whenever you need it. With our Chat with your Data feature, you can receive immediate answers to your inquiries. Tap into your organization's knowledge bases, retrieve information from Slack, and explore historical client dialogues to gain crucial insights. This process enhances learning and promotes best business practices by providing access to verified answers while continuously integrating new updates and procedures. Moreover, it allows you to pinpoint missing or outdated information and develop fresh, up-to-date knowledge. Engage subject matter experts to enrich, validate, and refine the knowledge base. By doing so, you not only enhance organizational efficiency but also foster a culture of collaboration and continuous improvement.

Description

Conventional knowledge management systems often struggle with either an overload of information or a severe lack of it. Research by IDC indicates that consultants dedicate 36% of their working hours to locating necessary information. Organizations are now confronted with the challenge of discovering new methodologies to empower their support teams to address issues effectively and consistently. The question arises: how can you ensure uniform service delivery and compliance across diverse regions? The solution lies in providing your support personnel with an advanced knowledge management tool. Sutherland SmartLeap™ HelpTree is specifically crafted for dynamic customer interactions, simplifying the process of creating and maintaining up-to-date knowledge repositories. It offers smooth integration with existing enterprise systems, ensuring a user-friendly experience for both content creators and users alike. This tool allows for rapid content generation with minimal training required, connects to various data sources, and utilizes machine learning to enhance search functionalities. With its straightforward user experience and interface, it fosters deeper and more meaningful conversations within your organization. Ultimately, adopting such a solution can significantly improve the efficiency and effectiveness of your support staff.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gmail Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LinkedIn Yes 
Microsoft Outlook Yes 
Salesforce Yes 
Slack Yes 

Integrations

Gmail No 
HubSpot CRM No 
HubSpot Customer Platform No 
LinkedIn No 
Microsoft Outlook No 
Salesforce No 
Slack No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Pragma

Founded

2021

Country

United States

Website

www.pragma.ai/

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/smartleap-helptree

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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