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Description
PolarPuffin serves as an online tool designed for the analysis and enhancement of reviews specifically for independent hotels and hotel chains. It aggregates guest feedback from platforms such as Google, TripAdvisor, and Booking, utilizing Claude to pinpoint common praises and complaints while preserving the original languages. Weekly reports offer up to five actionable recommendations that are both practical and budget-friendly, identifying the hotel roles responsible for implementation and providing supporting reviews for each suggestion. Additionally, email notifications flag urgent or newly emerging issues, and follow-up assessments are conducted to measure changes in complaint levels at four and eight-week intervals after the implementation of any adjustments. The Hotel Pro plan additionally offers draft responses tailored to each guest's language and includes insights about the hotel’s restaurant or beach club in the same report. With PolarPuffin, hotel teams can effectively transform online feedback into designated operational tasks, ensuring that they monitor the effectiveness of these changes in addressing recurring guest issues. This comprehensive approach enables hotels to continuously improve their service based on real guest experiences and feedback.
Description
eZee FrontDesk software is an on-premise hotel management system. It is easy to use and uses state-of-the-art technology.
eZee FrontDesk is a perfect fit for all types of properties. It can be used in motels, resorts and clubs, B & B's and small hotel franchisees as well as clubs, condos and hostels.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Booking.com
Yes
ChargeAutomation
No
Google Business Profile
Yes
MyStay
No
Tripadvisor
Yes
UpsellGuru
No
Integrations
Booking.com
No
ChargeAutomation
Yes
Google Business Profile
No
MyStay
Yes
Tripadvisor
No
UpsellGuru
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$1150.00/one-time
Get the pricing details from https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.ezeefrontdesk.com%2Fpricing.php
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Polargate
Country
Spain
Website
polarpuffin.com/en
Vendor Details
Company Name
eZee Technosys
Founded
2005
Country
India
Website
www.ezeefrontdesk.com
Product Features
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
No
Employee Management
Yes
Extended Stay
Yes
Front Office Management
Yes
GDS / OTA Integration
Yes
Group Management
Yes
Guest Experience (GEM)
Yes
Housekeeping Management
Yes
Loyalty Program
Yes
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
Yes
Multi-Property
Yes
Online Booking
Yes
Point of Sale (POS)
No
Reservations Management
Yes
Reviews Management
Yes
Single Property
Yes
Vacation Rental
No
