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Description
Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.
Description
The GenesisOne™ T-SQL Source Code Unscrambler™ serves as a comprehensive tool for database analysis and documentation. Over the years, we have collaborated with our clients to develop a system that can be grasped by most users within minutes. If assistance is ever required, our support team is readily accessible via a simple click or phone call. To connect, just select the target server and input your username and password. The GenesisOne™ tool supports both SQL Server Authentication and Windows Authentication for connectivity. If you wish to explore our demo without establishing a server connection, simply click the demo icon located in the bottom right corner to view documentation generated from the Microsoft AdventureWorks sample database. Additionally, there’s an icon available on this screen for users who wish to purchase a serial key to unlock the trial version. Prospective users can obtain a serial key from the GenesisOne™ website and input it into the designated field. After validation of the serial key, you'll receive confirmation of your account activation and will be redirected to the home page of the tool, ensuring a seamless transition into the full functionality of the software. This process is designed to make the user experience as efficient and straightforward as possible.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Pointel DCCM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$195 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com/solutions/cms/
Vendor Details
Company Name
GenesisOne
Founded
2012
Country
United States
Website
www.genesisonesolutions.com
Product Features
Change Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
Product Features
Database
Backup and Recovery
Creation / Development
Data Migration
Data Replication
Data Search
Data Security
Database Conversion
Mobile Access
Monitoring
NOSQL
Performance Analysis
Queries
Relational Interface
Virtualization